Call center compliance is the single biggest risk factor for new call center entrepreneurs

Call center compliance is the single biggest risk factor for new call center entrepreneurs

In 2015, the FCC (US) fined AT&T $25 million for data breaches where employees stole private information belonging to over 280,000 customers, including social security numbers and account-related data. The UK regulator, OFCOM, fined XS Remarketing/Debt Masters...
Pipedrive call integration increases sales for LeadDesk and our software customers

Pipedrive call integration increases sales for LeadDesk and our software customers

LeadDesk ran the first Pipedrive call integrations in 2012. It’s no secret that Pipedrive is probably our favorite CRM. Our Pipedrive call center integrations for LeadDesk’s own sales teams have been an important part of our growth story. We also have many customers...
Why do some call centers win all the construction telemarketing business?

Why do some call centers win all the construction telemarketing business?

Outsourcing sales and appointment booking to call center specialists makes a lot of sense for construction telemarketing, and for home improvement and building maintenance companies. For call center managers and entrepreneurs, it’s important to know what sales...