Advanced energy telesales and the contact center business

Advanced energy telesales and the contact center business

Utility and energy companies are heavy users of contact center businesses. They face heavy competition and the problem of customer churn. In addition to sales, energy companies use contact center businesses to handle customer service, including day-to-day enquiries...
Why do some call centers win all the construction telemarketing business?

Why do some call centers win all the construction telemarketing business?

Outsourcing sales and appointment booking to call center specialists makes a lot of sense for construction telemarketing, and for home improvement and building maintenance companies. For call center managers and entrepreneurs, it’s important to know what sales...