Call center compliance is the single biggest risk factor for new call center entrepreneurs

Call center compliance is the single biggest risk factor for new call center entrepreneurs

In 2015, the FCC (US) fined AT&T $25 million for data breaches where employees stole private information belonging to over 280,000 customers, including social security numbers and account-related data. The UK regulator, OFCOM, fined XS Remarketing/Debt Masters...
Advanced energy telesales and the contact center business

Advanced energy telesales and the contact center business

Utility and energy companies are heavy users of contact center businesses. They face heavy competition and the problem of customer churn. In addition to sales, energy companies use contact center businesses to handle customer service, including day-to-day enquiries...