Customer Success Manager

Who are we looking for?

LeadDesk is now looking for a driven Customer Success Manager (CSM)! Your key role is to help the customers to maximize their adoption of LeadDesk solutions. The role is to be a thought partner, a hands-on expert and a project manager during the most critical phases of our customers’ journey. A successful CSM is able to joggle between problem-solving, consulting, coordination, communication and sales-like priorities in his/her daily work. The Ideal candidate has an ability to influence internal and external stakeholders, including senior business executives and entrepreneurs and has passion for helping ourselves and others succeed. You think clearly and solve problems fast. This is a challenging and rewarding role, where you see how LeadDesk software is delivered into the heart of our customers’ workflows. You will get to work in an open, collaborative and international team environment.

We expect you to have:

  • Bachelor’s degree or higher (Technical or Business or combination of both)
  • Customer relationship experience (e.g., enterprise/SMB sales, project management or consulting)
  • Prior experience in working with technology, ideally software-as-a-service (SaaS) products with a reach beyond the IT department
  • Excellent communications skills in written and verbal Finnish and English
  • Positive can-do attitude and enthusiasm in learning new

We consider as an advantage:

  • Technical knowledge
  • Familiarity with modern web tools, technology & SaaS software
  • Skills in other languages: Swedish, Norwegian, Danish, Polish, German, Dutch

What do we offer?

  • Possibility to work in a multicultural environment in a fast-growing international company
  • Possibility to learn new skills and influence your career path
  • Support from motivated and skilled team
  • Modern office and facilities in the heart of Helsinki (Kallio)

How to Apply?

Please send your CV and application letter to: by latest on Friday 20th of January. 
Notice that we proceed with potential candidates right away, so be quick!