Ongoing open dialogue, personal development, and horizon-broadening

Redirected and well-received

Rami Jardak applied for a job at our recruitment partner Academic Work and was referred to LeadDesk. His former jobs prepared him well for the Account Manager position. He worked at an inbound focused call center for a brief time right after his year in the army. As a junior account manager for an IT company and as a team leader managing a team of field marketers Rami learned a lot of valuable lessons he can now use at LeadDesk. He remembers: “Especially the international part of LeadDesk caught my attention.”

 

From B2C to B2B

When Rami himself was a young field marketer in malls and other public places he learned to be open-minded and approachable. He lost all fear of talking to strangers: “I’ve made some great and some moderate experiences from talking to people I maybe should not have talked to. But no matter the outcome, every time I learned something new from these encounters.” As a sales person, he can do what he loves to do: travel and meet new people, learn about diverse cultures and expand his horizon.

 

Rami Jardak

Rami Jardak

Key Account Manager at LeadDesk


If you could be any candy, what would you be?
Salted liquorice .

What’s your favorite pizza topping?
Beef + chicken

Do you play an instrument?
I can beatbox, does that count?

If you were to create a slogan for your life, what would it be?
Adventures, adventures, more adventures.


 

 

New challenges as Key Account Manager

Rami is used to reaching out to his clients and bringing new customers to LeadDesk. Within the course of one and a half years, Rami was offered a promotion from Account Manager to Key Account Manager. His new role brings some new challenges, he confirms: “The trick with up-selling is you have to know the customer well to pick out a suitable add-on solution for them.” Also, the customer size changes with the new duty. Rami now concentrates on larger cases. With new responsibilities come new goals. At LeadDesk, expectations are discussed regularly and targets are communicated clearly. In addition to a flat start-up like hierarchy, our management team is always approachable. Rami makes use of that on a regular basis: “I keep an ongoing dialogue with the management team. And I think we have a great vision and ambitious plans for the Norwegian market”

 

Fast adoption to changes

Boredom is not a word in the LeadDesk dictionary. Fast-moving markets, new laws, onboarding team members, these and more changing conditions ensure nobody gets bored. Rami fully embraces change and possibilities. He explains: “I want to look back to my life when I’m 80 years old and be proud of always trying out new things, meeting new people and getting out of my comfort zone.”

Teamwork makes the dream work

Colleagues at LeadDesk easily become friends. The three musketeers Rami, Sofian, and Björn are the perfect example. After work beers or lunchtimes spent together with all of the Oslo team members help them connect. Also, the recent new starters received a warm welcome. The Oslo office like other LeadDesk offices is growing steadily. Rami recalls: “When I started at LeadDesk in June 2015, the office in Oslo was fairly new. We have a lot of independence and I can work at my own pace. There’s a lot of flexibility offered.”

Fast adoption to changes

Boredom is not a word in the LeadDesk dictionary. Fast-moving markets, new laws, onboarding team members, these and more changing conditions ensure nobody gets bored. Rami fully embraces change and possibilities. He explains: “I want to look back to my life when I’m 80 years old and be proud of always trying out new things, meeting new people and getting out of my comfort zone.”

Teamwork makes the dream work

Colleagues at LeadDesk easily become friends. The three musketeers Rami, Sofian, and Björn are the perfect example. After work beers or lunchtimes spent together with all of the Oslo team members help them connect. Also, the recent new starters received a warm welcome. The Oslo office like other LeadDesk offices is growing steadily. Rami recalls: “When I started at LeadDesk in June 2015, the office in Oslo was fairly new. We have a lot of independence and I can work at my own pace. There’s a lot of flexibility offered.”

Big brother of three little sisters

Rami Jardak is the 2nd oldest of 6 siblings. He enjoys spending time with his family in his hometown Fredrikstad in southern Norway. “I have three sisters under the age of 10. They are so much fun,” Rami pointed out. Someday soon he hopes to live in a house in his hometown again. Because of his lengthy commute, he tries to spend as much time as possible in one place during his free time so he can clear his mind and recharge. When he is not spending time with his siblings, he plays soccer with his team.

Be on the lookout for Rami Jardak, he’s already searching for the next new person to meet. As he covers a lot of Norway’s ground by commuting 3 hours to and from the office every day, he should know every Norwegian person by 2020. If you are in need of an easy and efficient contact center solution, help him complete this challenge and get in contact with him.