THE LEADDESK BLOG

SALES AND CALL CENTER NEWS AND ARTICLES


What is a virtual call center?

What is a virtual call center?

What is a virtual call center? A virtual call center has many things in common with any other call centers, with one significant difference: The call center agents do not need to be located in one central office premises. Since the agents are connecting virtually,... read more

Level up – LeadDesk continues to grow

Level up – LeadDesk continues to grow We are very happy to announce that LeadDesk has acquired Qumido GmbH in an asset deal, the leading provider of outbound call center software in Germany. The acquisition of Qumido is aligned with LeadDesk’s overall European growth... read more

Call center compliance is the single biggest risk factor for new call center entrepreneurs

In 2015, the FCC (US) fined AT&T $25 million for data breaches where employees stole private information belonging to over 280,000 customers, including social security numbers and account-related data. The UK regulator, OFCOM, fined XS Remarketing/Debt Masters... read more