LeadDesk

features

Our call center software features all the tools you need

LeadDesk is designed for phone-based sales and customer service. Our browser-based software only requires a computer and internet connection. There are LeadDesk call center software features for outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring, reporting etc.
You can also extend LeadDesk with apps from the LeadApps store >

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Cloud-based call center software

You only need a headset and your browser to log in. No expensive hardware required.

Agents’ favorite interface

Everything a call center agent needs in one lean interface, from auto-dialing to order taking, to time management.

Smart campaigns

Configure agent and campaign-specific workflows in seconds, including, dialer modes, products, ordering, rewards, QA, data handling and more.

Complete transactions

LeadDesk includes PCI-DSS credit card transactions and optional e-signing so, you don’t lose deals in the post.

Multi-mode dialer

Predictive, progressive, preview, power, account, list, manual… you decide how your agents dial.

Sales acceleration tools

Scripts, big screen gamification, agent matchmaking, intelligent list and lead handling, agent goals and rewards… all seamlessly integrated.

Intelligent contact management

Smart next call prioritization, advanced list handling, DNC list sync, automatic data validation and cleaning, and more.

Quality control

Listen to call recordings and real time conversations, and record deals. Our Voice Receipt QA tools ensure your QA process is locally and regionally compliant.

Unique predictive engine

LeadDesk’s predictive dialer is designed for outbound, and includes special algorithms for small teams. It’s one of our most wanted call center software features.

Multi-channel and blended inbound

Get calls, email, SMS, and social in your agents’ streams. Easily configure IVR. LeadDesk is the only software you need for outbound, inbound and blended multi-channel.

Contact databases

Never run out of leads. Get high quality, low-cost lead data delivered direct into your LeadDesk software. We are a major reseller of lead data from national database suppliers.

Secure data handling

Our global server architecture meets the needs of different customers and different countries’ data handling regulations. LeadDesk is SOC audited and follows Cloud Security Alliance best practice.

Connect

Cloud-based call center software

You only need a headset and your browser to log in. No expensive hardware required.

Multi-mode dialer

Predictive, progressive, preview, power, account, list, manual… you decide how your agents dial.

Unique predictive engine

LeadDesk’s predictive dialer is designed for outbound, and includes special algorithms for small teams. It’s one of our most wanted call center software features.

Close

Agents’ favorite interface

Everything a call center agent needs in one lean interface, from auto-dialing to order taking, to time management.

Sales acceleration tools

Scripts, big screen gamification, agent matchmaking, intelligent list and lead handling, agent goals and rewards… all seamlessly integrated.

Multi-channel and blended inbound

Get calls, email, SMS, and social in your agents’ streams Easily configure IVR. LeadDesk is the only software you need for outbound, inbound and blended multi-channel.

Control

Smart campaigns

Configure agent and campaign-specific workflows in seconds, including, dialer modes, products, ordering, rewards, QA, data handling and more.

Intelligent contact management

Smart next call prioritization, advanced list handling, DNC list sync, automatic data validation and cleaning, and more.

Contact databases

Never run out of leads. Get high quality, low-cost lead data delivered direct into your LeadDesk software. We are a major reseller of lead data from national database suppliers.

Comply

Quality control

Listen to call recordings and real time conversations, and record deals. Our Voice Receipt QA tools ensure your QA process is locally and regionally compliant.

PCI-DSS compliant transactions

LeadDesk includes PCI-DSS credit card transactions and optional e-signing so, you don’t lose deals in the post.

Secure data handling

We have a global server architecture to meet the needs of different customers and different countries’ data handling regulations. LeadDesk is SOC audited and follows cloud security best practice.