This QA tool has been developed based on requests from customers with specific call recording, reporting and analysis needs. The Voice Receipt QA Tool gives you a dedicated interface where you can quickly and easily review call recordings, their associated voice receipts and approve or reject them.
With the Voice Receipt QA Tool, you can:
- Filter all your call recordings, for example by client, campaign, agent, and date range
- Listen to call recordings or voice receipts one-by-one, approve or reject them, and add notes
- Speed up playback to review your audio faster
- Enable QA manager permissions for batch approval or rejection
- Enable voice receipt review as part of your SLA or compliance process