Scripting, training, sales competitions, and team motivation are important – but how can we add modern data mining to reach a new level of intelligent selling? Sniper enables call centers to move on random sequential agents and places the right customers with the right agents – the agents that are most likely to close the deal.
With Sniper for LeadDesk you can:
• Analyze call recordings and call data with Sniper’s unique and advanced algorithm and gain new insight into agent skills and performance
• Automatically split call lists and priorities within Leaddesk based on Sniper analysis
• Implement agent-to-customer matchmaking based on sentiment, tone, location, gender etc.
• Create extended customized matchmaking based on e.g. sentiment, keyword, script analysis, call history, product profile, transaction type etc.
Unique analysis algorithm
Sniper can look at historical call data, commonalities and trends in conversions, incomplete deals and the results of different conversation styles. By combining this data with call list data, campaign-specific data, and historical product ordering data, it is possible to match make agents individually – based on their own strengths and sales successes – with the best potential customers.