Increase customer satisfaction with LeadDesk and Zendesk call center software integration There are good reasons for call centers, sales teams and customer service teams at businesses of all sizes to unify their online and phone-based customer service: Increase customer satisfaction Decrease resolution time Decreased cost per contact
To achieve these goals you need to perform what is commonly known as Computer Telephony Integration (CTI). When you integrate best-in-class call center software, like LeadDesk, with a powerful online service platform, it can transform your business.
Zendesk is one of the most popular SaaS customer service platforms. It should be on every shortlist. At LeadDesk we use Zendesk as our main platform for online customer service, as a help desk and for our knowledge base.
LeadDesk and Zendesk both have extensive, well-documented APIs that make all kinds of integrations possible
Zendesk’s powerful API gives us many opportunities for Zendesk call center software integration. Here are some of the things that can transform the customer experience and make agents more efficient:
You can read more about Zendesk and CTI integrations on the Zendesk website >>
When agents can work in one interface, without any data entry duplication, it’s a massive time-saver. Automatic routing, triggers and data-dips are easy to set up and have a very positive on benchmark metrics, such as first contact resolution and cost per contact.
Of course, when your systems work together in harmony, you are getting maximum value from your investments. It’s smart business.