Utility and energy companies are heavy users of contact center businesses. They face heavy competition and the problem of customer churn. In addition to sales, energy companies use contact center businesses to handle customer service, including day-to-day enquiries and crisis handling, such as power outages.
In Europe, the energy market is fiercely competitive. It is also under constant change. There are new products being continuously developed, such as electricity sourced from guaranteed renewables. Consumers can typically choose an energy supplier plus an energy distributor. Since the EU energy industry became deregulated, regulations have changed frequently.
Overall, it is a confusing market for consumers, and those in the contact center business have to walk a tightrope. Inside sales and the energy companies’ own customer service centers, as well as outsourcers, must attract and retain customers, and deliver a high-quality, end-to-end customer experience.
LeadDesk call center software is used by over 400 contact centers, including Northern Europe’s biggest energy suppliers and their outsourced contact centers.
Energy telesales companies choose LeadDesk because of unique tools that help them increase their electricity call center sales. With LeadDesk contact center software they can:
If you are in electricity call center sales, you need to handle outbound campaigns with regulatory restrictions and complex product offers and order processes. While the complexity of energy telesales keeps increasing, your response rates, conversion rates and customer satisfaction must keep increasing, too!
The business units and contact center businesses that deploy LeadDesk increase their efficiency, and profitability. Sales up. Costs down. That’s what we live for.