The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Struggling to assemble a sales team that brings out the best in each team member? Read our tips on what you should consider when hiring for your call center sales team.
How simple button choices make a huge difference in agent experience in contact center software. Learn the latest in contact center UI design.
Here are 25 real-life chatbot use cases in the fields of customer service, marketing and sales.
Introducing our new UI for outbound calling. The new UI makes the sales agents’ work even faster than before, with a smooth onboarding experience for new agents.
Cassandra took on the challenge to grow a new market and became a team leader within a year of joining LeadDesk. Read her story.
Want to learn the ropes of call center work? Read our tips on how to become a better sales or customer service agent.
High volume call centers are a numbers game. Learn what to consider when hiring agents and managers for a sales operation that closes deals.
Effektive Callcenter-Gamification erfordert gründliche Planung. Mit diesen 6 Tipps können Sie sicherstellen, dass Ihre Gamification sowohl den Umsatz steigert als auch die Motivation der Mitarbeiter verbessert.
Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.
Build the perfect customer service job description and attract talent with these essential tips for outbound and inbound call centers.
Say hello to LeadDesk’s new Modern Outbound UI. Learn how we built a new agent experience to improve your sales workflow.
A new blog series from Leaddesks’ products team outlines how seriously we take user-centric design.