The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Here are 25 real-life chatbot use cases in the fields of customer service, marketing and sales.
Introducing our new UI for outbound calling. The new UI makes the sales agents’ work even faster than before, with a smooth onboarding experience for new agents.
Cassandra took on the challenge to grow a new market and became a team leader within a year of joining LeadDesk. Read her story.
Want to learn the ropes of call center work? Read our tips on how to become a better sales or customer service agent.
High volume call centers are a numbers game. Learn what to consider when hiring agents and managers for a sales operation that closes deals.
Running remote agents at a call center requires adopting new methods. Read our tips on what to consider when going remote.
Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.
Build the perfect customer service job description and attract talent with these essential tips for outbound and inbound call centers.
Say hello to LeadDesk’s new Modern Outbound UI. Learn how we built a new agent experience to improve your sales workflow.
A new blog series from Leaddesks’ products team outlines how seriously we take user-centric design.
Looking for top talent for your call center? Learn what to consider when hiring your next customer service or sales superstars.
From 01.01.2022, Sparebanken Vest has entered into a 3-year agreement with LeadDesk for further delivery of a multi-channel contact center solution to their business.