The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Chatbot use cases: 25 real-life examples

Here are 25 real-life chatbot use cases in the fields of customer service, marketing and sales.

Chatbots
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The new and improved LeadDesk agent UI for outbound sales

Introducing our new UI for outbound calling. The new UI makes the sales agents’ work even faster than before, with a smooth onboarding experience for new agents.

Outbound Sales
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Cassandra – Team Lead

Cassandra took on the challenge to grow a new market and became a team leader within a year of joining LeadDesk. Read her story.

Career Stories
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Call center job tips for sales and customer service

Want to learn the ropes of call center work? Read our tips on how to become a better sales or customer service agent.

Call Center Best Practice Call Center Tips
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High volume call center job description

High volume call centers are a numbers game. Learn what to consider when hiring agents and managers for a sales operation that closes deals.

Call Center Best Practice Call Center Tips
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6 tips on how to manage remote employees at a call center

Running remote agents at a call center requires adopting new methods. Read our tips on what to consider when going remote.

Call Center Best Practice Call Center Tips
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Call center manager job description – Consider these 5 qualities when hiring

Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.

Call Center Best Practice Call Center Tips
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Customer service call center job description – How to build a great customer service team

Build the perfect customer service job description and attract talent with these essential tips for outbound and inbound call centers.

Call Center Best Practice Call Center Tips
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Streamline your sales workflow with the new Outbound UI

Say hello to LeadDesk’s new Modern Outbound UI. Learn how we built a new agent experience to improve your sales workflow.

Our design and development work Outbound Sales
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Introducing a new blog post series to share LeadDesk’s research and development process

A new blog series from Leaddesks’ products team outlines how seriously we take user-centric design.

Cloud Contact Center Software Our design and development work
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Call center agent job description – Consider these 5 qualities when hiring

Looking for top talent for your call center? Learn what to consider when hiring your next customer service or sales superstars.

Call Center Best Practice Call Center Tips
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Sparebanken Vest renews their agreement with LeadDesk for three new years!

From 01.01.2022, Sparebanken Vest has entered into a 3-year agreement with LeadDesk for further delivery of a multi-channel contact center solution to their business.

Cloud Contact Center Software Industry News
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