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The best blended call center software works with all dialer modes. So, whether agents are on progressive, preview, account, list, manual or predictive outbound calls, they are able to take incoming calls.
Sometimes the hype cycle of call center innovation can distract from the task at hand. Sometimes it can inspire. Some seem so blindingly obvious we don’t want to wait. Is agent matchmaking the future?
Manpower Group is the leading global supplier of innovative HR and outsourcing solutions. Manpower Finland is one of the Nordic…