{"id":44719,"date":"2022-11-14T09:36:38","date_gmt":"2022-11-14T07:36:38","guid":{"rendered":"https:\/\/leaddesk.com\/software\/customer-service\/"},"modified":"2023-04-27T12:31:40","modified_gmt":"2023-04-27T11:31:40","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/da\/software\/customer-service\/","title":{"rendered":"LeadDesk til kundeservice"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":50596,"parent":44647,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_subhero","acfe_flexible_toggle":"","title":"F\u00e5 kundeservice til at se nemt ud","content":"L\u00f8s kundehenvendelser hurtigt p\u00e5 en hvilken som helst kanal. 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Du kan se tidligere henvendelser p\u00e5 et \u00f8jeblik, eller du kan spotte relaterede emner fra tidligere samtaler og <strong>give din kunde mere relevant support.<\/strong>","link":{"title":"L\u00e6s mere","url":"https:\/\/leaddesk.com\/blog\/improve-customer-service-omnichannel-ai-2\/","target":"_blank"}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Elimin\u00e9r lange ventetider med AI og automation","row":[{"image":47850,"editor":"<h3>Tildel relevante agenter, eller planl\u00e6g tilbagekald med IVR og ACMD<\/h3> \nS\u00f8rg for, at kunden altid kommer i kontakt med en person, der kan l\u00f8se kundens problem, uden at skulle sende kunden videre igen. <strong>Eller giv kunder mulighed for at blive ringet op, hvis henvendelsen ikke haster, s\u00e5 slipper alle for ventemusikken.<\/strong>","link":{"title":"L\u00e6s den komplette guide til ACMD","url":"https:\/\/leaddesk.com\/blog\/full-guide-to-automatic-call-and-messaging-distribution\/","target":""}},{"image":48263,"editor":"<h3>Klar op til 90% af alle henvendelser med AI-chatbots<\/h3> \nBesvar ofte stillede sp\u00f8rgsm\u00e5l, f\u00f8r dine agenter overhovedet n\u00e5r at se dem. Med en samtale AI-chatbot kan du <strong>reducere k\u00f8l\u00e6ngde, forkorte first response time og besvare 60-90% af dine kundehenvendelser uden hj\u00e6lp fra en agent.<\/strong>","link":{"title":"L\u00e6s en kundehistorie","url":"https:\/\/leaddesk.com\/da\/casestudies\/varma\/","target":"_blank"}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_tex.it_block"},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Agenterfaring og rapportering","row":[{"image":48074,"editor":"<h3>Bliv p\u00e5 rette spor med rapporter og styring af k\u00f8er i realtid<\/h3>Hold dig konstant opdateret om status for din kundeserviceafdeling med liverapporter og dashboards. Optim\u00e9r og <strong>balanc\u00e9r workloads mellem agenter og k\u00f8er ved skiftende situationer for at sikre hurtigere svar og l\u00f8sningstider.<\/strong>","link":{"title":"L\u00e6s rapport om best practises","url":"https:\/\/leaddesk.com\/blog\/reporting-best-practices-contact-centers\/","target":"_blank"}},{"image":47820,"editor":"<h3>Hj\u00e6lp agenter, n\u00e5r de har brug for det<\/h3> \n<strong>Lyt med p\u00e5 afstand, og brug hviskefunktionen for at hj\u00e6lpe dine agenter, n\u00e5r de har udfordrende sager.<\/strong> F\u00e5s ogs\u00e5 til chat og e-mail, s\u00e5 du kan hj\u00e6lpe dine teammates, n\u00e5r de har brug for det.","link":{"title":"Book en demo","url":"#contactForm","target":""}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Integrationer og lokal support","row":[{"image":47790,"editor":"<h3>Fungerer med din \u00f8vrige software<\/h3> \n<strong>LeadDesk til kundeservice er cloud-baseret, hvilket betyder, at du kan bruge den p\u00e5 enhver enhed, uanset hvor du er, s\u00e5 l\u00e6nge du er online.<\/strong> Den er forsynet med en fleksibel API, s\u00e5 du kan forbinde og bruge den med dine andre l\u00f8sninger.","link":{"title":"L\u00e6s mere om integrationer ","url":"https:\/\/leaddesk.com\/da\/integrations\/","target":"_blank"}},{"image":47830,"editor":"<h3>F\u00e5 support p\u00e5 dit sprog<\/h3>Vi taler dit sprog. LeadDesk er repr\u00e6senteret i otte europ\u00e6iske lande og har lokale supportteams for hvert, s\u00e5 du altid kan f\u00e5 hj\u00e6lp, hvis du har brug for det.","link":{"title":"Book en demo","url":"#contactForm","target":""}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_tex.it_block"},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":false,"title":"Sikkerhed og overholdelse af love og regler","row":[{"image":47860,"editor":"<h3>Overholder GDPR<\/h3> \nLeadDesk til kundeservice er skabt med \u00f8je for GDPR, og alle servere, der h\u00e5ndterer kundedata, er placeret i EU. <strong>LeadDesk har ogs\u00e5 funktioner, der hj\u00e6lper dig med at overholde reglerne for dataanmodninger.<\/strong>","link":{"title":"L\u00e6s mere","url":"https:\/\/leaddesk.com\/blog\/gdpr-consumer-rights-2\/","target":"_blank"}},{"image":48064,"editor":"<h3>SOC 2- & ISO 27001-certificeret<\/h3> \nUafh\u00e6ngigt revideret \u00e5rligt i henhold til den strenge branchestandard for databehandling og sikkerhed. <strong>Hvis du h\u00e5ndterer f\u00f8lsomme kundeoplysninger, skal du altid v\u00e6lge en udbyder af kundeservicesoftware, som er ISAE3000 SOC 2-akkrediteret.<\/strong>","link":{"title":"SOC 2 forklaret","url":"https:\/\/leaddesk.com\/blog\/what-is-isae3000-soc-2-why-is-it-important\/","target":"_blank"}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"single_form","acfe_flexible_toggle":false,"section_id":"contactForm","title":"Se, hvordan LeadDesk f\u00e5r kundeservice til at se nemt ud","form":"[hubspot type=\"form\" portal=\"371850\" id=\"05cad752-248c-41a5-87f4-ee9c0ac4d55c\"]","form_script":"","another_form":"","another_form_script":"","privacy_policy":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"all_features_subcategories","acfe_flexible_toggle":false,"title":"LeadDesk til kundeservice: Komplet liste over funktioner","category":[182],"categories_group":[{"title":"Omnichannel","tags":[217]},{"title":"Intelligent distribution","tags":[215]},{"title":"Effektiv viderestilling af opkald","tags":[216]},{"title":"Effektiv h\u00e5ndtering af kontakter","tags":[207]},{"title":"Kvalitetsstyring","tags":[1860]},{"title":"Rapportering","tags":[208]},{"title":"Sikkerhed \/ P\u00e5lidelighed \/ Overholdelse","tags":[209]},{"title":"Andet","tags":[210]}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel-kundeservicesoftware \u2013 LeadDesk<\/title>\n<meta name=\"description\" content=\"Hj\u00e6lp dine kunder p\u00e5 alle kanaler i \u00e9n fleksibel cloud-baseret kontaktcenterl\u00f8sning. 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