Datasheet

REQUIREMENTS:

  • Windows (XP, 7 and 8, etc.) supported. Also Mac and Linux. Contact support for more info
  • Internet connection
  • Optimized for the latest Chrome web browser (support for IE8 or later and the latest Firefox release)
  • Minimum screen resolution: 1280×800
  • Headphones (USB recommended)

TELEPHONY AND CALLING:

  • GSM modem, Landline, VoIP, PBX, GSM router, external phone
  • Predictive, Powel Dial, Progressive, Semi-Progressive, Preview, Click-to-call, Manual

KEY ELEMENTS:

  • Agent interface (calling and sales)
  • Admin interface (campaign management and dashboard)
  • Central database

INTEGRATION:

  • Data import (XLS, CSV) and export (reporting)
  • Web API for 3rd party cloud apps
  • Contact us for the latest information on Pipedrive, Fortnox and other custom CRM/billing integration

LANGUAGES:

  • ENG/GER/FRA/SPA/POL/SWE/DEN/EST/FIN/HUN/ROM – more introduced on a monthly basis

HOSTING:

  • Customer data typically stored and hosted as part of the service, in the local cloud
  • Data storage (number and call data, recordings, statistics) at customer premises possible, requires customer-managed hosting

SERVER LOAD AND CAPACITY:

  • Servers hosted and operated by major cloud service providers
  • Large server capacity, auxiliary server available at all times
  • All data backed up every day, >99.9% service up-time Datasheet

MORE RESOURCES ONLINE:

  • WEB SITE: LEADDESK.COM
  • SUPPORT & DOCUMENTATION: SUPPORT.LEADDESK.COM
  • LIVE SERVICE STATUS: STATUS.LEADDESK.COM
  • DEVELOPER ACCESS: DEVELOPER.LEADDESK.COM AND API.LEADDESK.COM

PROTOCOLS:

  • VoIP: protocols in use: SIP/H.323 (port 5060 / 1720 / others can be agreed)
  • Traffic between client and server: HTTP/HTTPS (port 80)
  • Voice: between client GUI and possible GSM module: UDP (port can be defined)
  • Voice between client GUI and possible integrated VoIP softphone: TCP

USER RIGHTS:

  • 5 levels of users can be defined
  • Installation: Administrator user rights required
  • Usage: Normal user rights satisfactory

SECURITY:

  • Personal username and password for each team leader and agent
  • Data can be stored on our server or customer server
  • SSL installed upon request

USER SUPPORT:

  • 24/7/365 service hotline

PRICING:

  • Basic service comes in three editions, each 50€-150€/seat/ month
  • Contact sales to get your offer

ABOUT LEADDESK:

  • Product development and user support: Germany, the UK, Poland, Spain, the Netherland, Belgium, Ireland, Finland, Sweden, Denmark, Norway, Estonia.
  • Channel partners and system integrators used on a case-by case basis
  • LeadDesk group mother company LeadDesk Oy, owns own subsidiaries in its priority local markets, such as LeadDesk AB, LeadDesk GmbH, LeadDesk AS and LeadDesk Sp. z o.o.