{"id":47012,"date":"2020-09-29T06:54:48","date_gmt":"2020-09-29T03:54:48","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/full-guide-to-automatic-call-and-messaging-distribution\/"},"modified":"2022-10-12T15:40:10","modified_gmt":"2022-10-12T14:40:10","slug":"kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/","title":{"rendered":"Kompletter Leitfaden zur automatischen Anruf- und Nachrichtenverteilung"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Wenn die Kundendienstmitarbeiter zu sehr ausgelastet sind, verl\u00e4ngern sich die Wartezeiten und die Kundenzufriedenheit sinkt. In der Welt des modernen, flexiblen Kundendiensts haben diejenigen die Nase vorn, die am besten f\u00fcr den Omnichannel-Betrieb ja AC&MD ger\u00fcstet sind.<\/p>\n","protected":false},"author":32,"featured_media":45885,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2439,2162],"tags":[2461],"acf":[],"yoast_head":"\nKompletter Leitfaden zur automatischen Anruf- und Nachrichtenverteilung<\/title>\n<meta name=\"description\" content=\"Wenn die Kundendienstmitarbeiter zu sehr ausgelastet sind, verl\u00e4ngern sich die Wartezeiten und die Kundenzufriedenheit sinkt. In der Welt des modernen, flexiblen Kundendiensts haben diejenigen die Nase vorn, die am besten f\u00fcr den Omnichannel-Betrieb ja AC&MD ger\u00fcstet sind.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatic Call and Messaging Distribution [Guide] \u2013 LeadDesk\" \/>\n<meta property=\"og:description\" content=\"Thought ACD is enough for contact centers? Read how integrating all contact channels and agent distribution into an omnichannel software is the key to success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-29T03:54:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-12T14:40:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/09\/Automatic-call-and-messaging-distribution.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Automatic Call and Messaging Distribution [Guide] \u2013 LeadDesk\" \/>\n<meta name=\"twitter:description\" content=\"Thought ACD is enough for contact centers? Read how integrating all contact channels and agent distribution into an omnichannel software is the key to success.\" \/>\n<meta name=\"twitter:creator\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colm O Searcoid\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/\"},\"author\":{\"name\":\"Colm O Searcoid\",\"@id\":\"https:\/\/leaddesk.com\/de\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\"},\"headline\":\"Kompletter Leitfaden zur automatischen Anruf- und Nachrichtenverteilung\",\"datePublished\":\"2020-09-29T03:54:48+00:00\",\"dateModified\":\"2022-10-12T14:40:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/\"},\"wordCount\":7,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/de\/#organization\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-5.png\",\"keywords\":[\"EN Blog Posts\"],\"articleSection\":[\"Blog Posts\",\"Unkategorisiert\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/\",\"url\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/\",\"name\":\"Kompletter Leitfaden zur automatischen Anruf- und Nachrichtenverteilung\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/de\/blog\/kompletter-leitfaden-zur-automatischen-anruf-und-nachrichtenverteilung\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-5.png\",\"datePublished\":\"2020-09-29T03:54:48+00:00\",\"dateModified\":\"2022-10-12T14:40:10+00:00\",\"description\":\"Wenn die Kundendienstmitarbeiter zu sehr ausgelastet sind, verl\u00e4ngern sich die Wartezeiten und die Kundenzufriedenheit sinkt. 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