{"id":52337,"date":"2021-07-15T07:59:18","date_gmt":"2021-07-15T06:59:18","guid":{"rendered":"https:\/\/leaddesk.com\/software\/gestion-del-personal\/"},"modified":"2023-04-28T07:30:51","modified_gmt":"2023-04-28T06:30:51","slug":"gestion-del-personal","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/es\/software\/gestion-del-personal\/","title":{"rendered":"Gesti\u00f3n del personal"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":50665,"parent":43912,"menu_order":165,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":"","title":"Gestiona tu personal con informaci\u00f3n fiable","content":"Crea r\u00e1pidamente calendarios de trabajo, aprueba solicitudes de cambio y utiliza datos del historial y en tiempo real para equilibrar eficazmente tu equipo de atenci\u00f3n al cliente con la soluci\u00f3n de gesti\u00f3n de personal de LeadDesk. ","buttons":[{"style":"primary","label":"Solicita una demostraci\u00f3n","link":{"title":"","url":"\/es\/book-a-demo\/?product=wfm","target":""}}],"style":"--blue","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"hub_quote_slider","acfe_flexible_toggle":"","title":"","unique_id":0,"quote_slides":[{"blockquote":"\u00abCon el uso de LeadDesk, hemos obtenido una visi\u00f3n excelente del tr\u00e1fico y el comportamiento de los clientes, as\u00ed como un control \u00f3ptimo de la gesti\u00f3n del personal\u00bb.","quote_author":"Anita \u00d8sterb\u00f8","job_title":"Director del Direktebank Sparebanken Vest","logo":40946}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Programaci\u00f3n sencilla para los administradores, y a\u00fan m\u00e1s sencilla para los agentes","row":[{"image":47847,"editor":"

Planifica los horarios de los equipos en minutos<\/h3>\r\nNo pierdas m\u00e1s tiempo al planificar los turnos y horarios de trabajo.<\/strong> La soluci\u00f3n de gesti\u00f3n de personal de LeadDesk facilita y agiliza el trabajo administrativo.","link":""},{"image":47827,"editor":"

Los agentes contribuyen a la planificaci\u00f3n del calendario<\/h3>\r\nLos agentes pueden informar de su disponibilidad y solicitar cambios de turno sin necesidad de tediosos tr\u00e1mites burocr\u00e1ticos. Su mayor implicaci\u00f3n en la confecci\u00f3n de la programaci\u00f3n mejora la experiencia de los agentes y reduce su rotaci\u00f3n.<\/strong>","link":""}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"secondary","title":"Instalaci\u00f3n f\u00e1cil con asistencia local","text":"LeadDesk ofrece asistencia local en ocho pa\u00edses de la UE, en el idioma correspondiente. Te ayudamos a personalizar la soluci\u00f3n de gesti\u00f3n del personal seg\u00fan tus necesidades y a a\u00f1adir a tu equipo. ","button_1_text":"Solicita una demostraci\u00f3n","button_1_link":{"title":"","url":"\/book-a-product-demo\/?product=wfm","target":""},"button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Predice las necesidades del servicio con el aprendizaje autom\u00e1tico","row":[{"image":47807,"editor":"

Evita los tiempos muertos y la falta de personal<\/h3>\r\nDefine los acuerdos de nivel de servicio (SLA) en la soluci\u00f3n de gesti\u00f3n del personal de LeadDesk y predice las necesidades de personal a partir de datos del historial, que tienen en cuenta las fluctuaciones estacionales.<\/strong> La supervisi\u00f3n de datos en tiempo real detecta las anomal\u00edas para que puedas hacer un seguimiento de los SLA.","link":""},{"image":47867,"editor":"

Ofrece siempre una atenci\u00f3n al cliente experta<\/h3>\r\nAseg\u00farate de que tus agentes m\u00e1s cualificados est\u00e1n disponibles mediante la programaci\u00f3n por competencias.<\/strong> No dejes que un cliente tenga que esperar a \u00abma\u00f1ana\u00bb para recibir la respuesta de un experto. Dale la ayuda que necesita, ahora.","link":""}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"dark","title":"Desarrollado por Calabrio","text":"LeadDesk colabora con Calabrio para ofrecer una soluci\u00f3n de gesti\u00f3n de personal l\u00edder en el sector, que est\u00e1 adaptada a las necesidades de los centros de contacto modernos. 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