{"id":52343,"date":"2022-04-26T11:44:37","date_gmt":"2022-04-26T08:44:37","guid":{"rendered":"https:\/\/leaddesk.com\/sector-publico\/"},"modified":"2025-06-23T17:11:45","modified_gmt":"2025-06-23T14:11:45","slug":"sector-publico","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/es\/sector-publico\/","title":{"rendered":"Sector p\u00fablico"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":50736,"parent":0,"menu_order":112,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":"","title":"Soluci\u00f3n de Contact Center en la nube para el sector p\u00fablico","content":"Involucra a ciudadanos y partes interesadas con una plataforma de centro de contacto moderna y basada en la nube, creada para organismos gubernamentales, municipios, autoridades sanitarias, organizaciones sin \u00e1nimo de lucro y organizaciones ben\u00e9ficas.","buttons":[{"style":"principal","label":"Empieza","link":{"title":"","url":"#contactForm","target":""}}],"style":"--azul","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"bloque_logoreferencia"},{"acf_fc_layout":"50_50_cta_bloque"},{"acf_fc_layout":"bloque_texto_centrado"},{"acf_fc_layout":"secci\u00f3n_imagen_texto_y_cuatro_columnas"},{"acf_fc_layout":"formulario_\u00fanico"},{"acf_fc_layout":"faq_accordion","acfe_flexible_toggle":"","title":"PREGUNTAS FRECUENTES: LeadDesk para el sector p\u00fablico","faq_items":[{"faq_question":"\u00bfPara qu\u00e9 puedo utilizar el software LeadDesk?","faq_answer":"Las organizaciones del sector p\u00fablico utilizan el software de centro de contacto LeadDesk para ponerse en contacto con su base de contactos, organizar servicios de devoluci\u00f3n de llamadas y proporcionar una atenci\u00f3n al ciudadano verdaderamente omnicanal.\n\nPuedes empezar utilizando LeadDesk para algunas de tus necesidades empresariales y luego ampliarlo a otras \u00e1reas de la comunicaci\u00f3n con el ciudadano."},{"faq_question":"\u00bfQu\u00e9 canales soportas?","faq_answer":"Somos una soluci\u00f3n verdaderamente omnicanal que admite llamadas, correos electr\u00f3nicos, SMS, Facebook Messenger y un webchat.\n\nCambiar de un canal a otro no supone ning\u00fan esfuerzo, y todo el historial de comunicaci\u00f3n con el ciudadano se recoge en una sola vista.\n\nM\u00e1s informaci\u00f3n sobre los canales admitidos.<\/a>"},{"faq_question":"\u00bfQu\u00e9 pasa con la privacidad, la seguridad y el cumplimiento del GDPR?","faq_answer":"LeadDesk est\u00e1 auditado y certificado de forma independiente por los m\u00e1s altos est\u00e1ndares de controles de seguridad de datos en servicios de contact center (SOC 2, ISO 27001).\n\nTodos los datos se almacenan en la UE, de acuerdo con los requisitos del GDPR y las normas de seguridad."},{"faq_question":"\u00bfCu\u00e1l es tu modelo de precios?","faq_answer":"Tenemos diferentes niveles de precios en funci\u00f3n de tus necesidades y casos de uso del software.\n\nLa mejor forma de saber cu\u00e1nto costar\u00eda LeadDesk para tu empresa es mantener una llamada con uno de nuestros expertos. \u00a1Reserva una llamada hoy mismo!<\/a>"}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"editor_texto_wysiwyg"}]},"yoast_head":"\nContact center para organizaciones del sector p\u00fablico - LeadDesk<\/title>\n<meta name=\"description\" content=\"\u00bfProblemas con las colas de llamadas y los desbordamientos? 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