{"id":46637,"date":"2020-05-11T09:07:53","date_gmt":"2020-05-11T08:07:53","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/omnichannel-contact-center-software-supports-agents\/"},"modified":"2022-10-11T10:10:38","modified_gmt":"2022-10-11T09:10:38","slug":"nain-agentit-hyotyvat-omnikanavaisuudesta","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/","title":{"rendered":"N\u00e4in agentit hy\u00f6tyv\u00e4t omnikanavaisuudesta"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

66 % asiakkaista on yhteydess\u00e4 asiakaspalveluun v\u00e4hint\u00e4\u00e4n kolmessa kanavassa. Tarjoatko sin\u00e4 agenteillesi ty\u00f6kalut, joilla he p\u00e4rj\u00e4\u00e4v\u00e4t omnikanavaisessa ty\u00f6ymp\u00e4rist\u00f6ss\u00e4?<\/p>\n","protected":false},"author":32,"featured_media":45893,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2294],"tags":[2295],"acf":[],"yoast_head":"\nOmnikanavaisuus contact center -agenttien tukena \u2013 LeadDesk<\/title>\n<meta name=\"description\" content=\"66 % asiakkaista on yhteydess\u00e4 asiakaspalveluun v\u00e4hint\u00e4\u00e4n kolmessa kanavassa. Tarjoatko sin\u00e4 agenteillesi ty\u00f6kalut, joilla he p\u00e4rj\u00e4\u00e4v\u00e4t omnikanavaisessa ty\u00f6ymp\u00e4rist\u00f6ss\u00e4?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel contact center software supports agents \u2013 LeadDesk\" \/>\n<meta property=\"og:description\" content=\"66% of customers use at least 3 channels to contact customer service. Do your agents have the tools to cope in this omnichannel environment?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-11T08:07:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-11T09:10:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Enabling-agents-to-succeed-with-omnichannel-contact-center-software-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Omnichannel contact center software supports agents \u2013 LeadDesk\" \/>\n<meta name=\"twitter:description\" content=\"66% of customers use at least 3 channels to contact customer service. Do your agents have the tools to cope in this omnichannel environment?\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Enabling-agents-to-succeed-with-omnichannel-contact-center-software-1.png\" \/>\n<meta name=\"twitter:creator\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:label1\" content=\"Kirjoittanut\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colm O Searcoid\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\"},\"author\":{\"name\":\"Colm O Searcoid\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\"},\"headline\":\"N\u00e4in agentit hy\u00f6tyv\u00e4t omnikanavaisuudesta\",\"datePublished\":\"2020-05-11T08:07:53+00:00\",\"dateModified\":\"2022-10-11T09:10:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\"},\"wordCount\":7,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/#organization\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"keywords\":[\"EN Blog Posts\"],\"articleSection\":[\"Omnichannel Customer Service\"],\"inLanguage\":\"fi\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\",\"url\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\",\"name\":\"Omnikanavaisuus contact center -agenttien tukena \u2013 LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"datePublished\":\"2020-05-11T08:07:53+00:00\",\"dateModified\":\"2022-10-11T09:10:38+00:00\",\"description\":\"66 % asiakkaista on yhteydess\u00e4 asiakaspalveluun v\u00e4hint\u00e4\u00e4n kolmessa kanavassa. Tarjoatko sin\u00e4 agenteillesi ty\u00f6kalut, joilla he p\u00e4rj\u00e4\u00e4v\u00e4t omnikanavaisessa ty\u00f6ymp\u00e4rist\u00f6ss\u00e4?\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#breadcrumb\"},\"inLanguage\":\"fi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fi\",\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"width\":960,\"height\":960},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fi\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"N\u00e4in agentit hy\u00f6tyv\u00e4t omnikanavaisuudesta\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#website\",\"url\":\"https:\/\/leaddesk.com\/fi\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fi\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fi\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fi\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fi\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\",\"name\":\"Colm O Searcoid\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fi\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g\",\"caption\":\"Colm O Searcoid\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Omnikanavaisuus contact center -agenttien tukena \u2013 LeadDesk","description":"66 % asiakkaista on yhteydess\u00e4 asiakaspalveluun v\u00e4hint\u00e4\u00e4n kolmessa kanavassa. Tarjoatko sin\u00e4 agenteillesi ty\u00f6kalut, joilla he p\u00e4rj\u00e4\u00e4v\u00e4t omnikanavaisessa ty\u00f6ymp\u00e4rist\u00f6ss\u00e4?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/","og_locale":"fi_FI","og_type":"article","og_title":"Omnichannel contact center software supports agents \u2013 LeadDesk","og_description":"66% of customers use at least 3 channels to contact customer service. Do your agents have the tools to cope in this omnichannel environment?","og_url":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_published_time":"2020-05-11T08:07:53+00:00","article_modified_time":"2022-10-11T09:10:38+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Enabling-agents-to-succeed-with-omnichannel-contact-center-software-1.png","type":"image\/png"}],"author":"Colm O Searcoid","twitter_card":"summary_large_image","twitter_title":"Omnichannel contact center software supports agents \u2013 LeadDesk","twitter_description":"66% of customers use at least 3 channels to contact customer service. Do your agents have the tools to cope in this omnichannel environment?","twitter_image":"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Enabling-agents-to-succeed-with-omnichannel-contact-center-software-1.png","twitter_creator":"@leaddesk","twitter_site":"@leaddesk","twitter_misc":{"Kirjoittanut":"Colm O Searcoid"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#article","isPartOf":{"@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/"},"author":{"name":"Colm O Searcoid","@id":"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d"},"headline":"N\u00e4in agentit hy\u00f6tyv\u00e4t omnikanavaisuudesta","datePublished":"2020-05-11T08:07:53+00:00","dateModified":"2022-10-11T09:10:38+00:00","mainEntityOfPage":{"@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/"},"wordCount":7,"commentCount":0,"publisher":{"@id":"https:\/\/leaddesk.com\/fi\/#organization"},"image":{"@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","keywords":["EN Blog Posts"],"articleSection":["Omnichannel Customer Service"],"inLanguage":"fi"},{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/","url":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/","name":"Omnikanavaisuus contact center -agenttien tukena \u2013 LeadDesk","isPartOf":{"@id":"https:\/\/leaddesk.com\/fi\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","datePublished":"2020-05-11T08:07:53+00:00","dateModified":"2022-10-11T09:10:38+00:00","description":"66 % asiakkaista on yhteydess\u00e4 asiakaspalveluun v\u00e4hint\u00e4\u00e4n kolmessa kanavassa. Tarjoatko sin\u00e4 agenteillesi ty\u00f6kalut, joilla he p\u00e4rj\u00e4\u00e4v\u00e4t omnikanavaisessa ty\u00f6ymp\u00e4rist\u00f6ss\u00e4?","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#breadcrumb"},"inLanguage":"fi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/"]}]},{"@type":"ImageObject","inLanguage":"fi","@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","width":960,"height":960},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fi\/blog\/nain-agentit-hyotyvat-omnikanavaisuudesta\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fi\/"},{"@type":"ListItem","position":2,"name":"N\u00e4in agentit hy\u00f6tyv\u00e4t omnikanavaisuudesta"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fi\/#website","url":"https:\/\/leaddesk.com\/fi\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fi\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fi"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fi\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fi\/","logo":{"@type":"ImageObject","inLanguage":"fi","@id":"https:\/\/leaddesk.com\/fi\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fi\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]},{"@type":"Person","@id":"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d","name":"Colm O Searcoid","image":{"@type":"ImageObject","inLanguage":"fi","@id":"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g","caption":"Colm O Searcoid"}}]}},"publishpress_future_action":{"enabled":false,"date":"2026-04-11 12:57:52","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/posts\/46637"}],"collection":[{"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/comments?post=46637"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/posts\/46637\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/media\/45893"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/media?parent=46637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/categories?post=46637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leaddesk.com\/fi\/wp-json\/wp\/v2\/tags?post=46637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}