{"id":46642,"date":"2020-05-11T09:07:38","date_gmt":"2020-05-11T08:07:38","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/omnichannel-contact-center-demystified\/"},"modified":"2022-10-11T10:10:22","modified_gmt":"2022-10-11T09:10:22","slug":"omnikanavainen-contact-center-asiakkaan-kannalta","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/","title":{"rendered":"Omnikanavainen contact center asiakkaan kannalta"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Per\u00e4ti 66 % kuluttajista ottaa yhteytt\u00e4 asiakaspalveluun v\u00e4hint\u00e4\u00e4n kolmessa eri kanavassaa. 75 % my\u00f6s odottaa asiakaspalvelijoiden olevan tietoisia asiakashistoriastaan k\u00e4yt\u00f6ss\u00e4 olevasta kanavasta riippumatta. Niinp\u00e4 yrityksen, joka haluaa palvella asiakkaita tehokkaasti ja yksil\u00f6llisesti, on toimittava omnikanavaisesti. Omnikanavaisuus parantaa asiakaskokemusta linkitt\u00e4m\u00e4ll\u00e4 kaikki asiakkaan yhteydenotot samaan paikkaan. Se mahdollistaa yhtenev\u00e4ist\u00e4, ensiluokkaisen palvelun kaikissa kanavissa.<\/p>\n","protected":false},"author":32,"featured_media":45893,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2294],"tags":[2295],"acf":[],"yoast_head":"\nOmnikanavainen contact center p\u00e4hkin\u00e4nkuoressa \u2013 LeadDesk<\/title>\n<meta name=\"description\" content=\"Asiakaskokemuksen parantaminen ei ole vaikeaa. 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There's no big mystery: you just need omnichannel software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-11T08:07:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-11T09:10:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Omnichannel-contact-center-demystified-\u2013-how-to-improve-customer-experience_-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Omnichannel contact center demystified - LeadDesk\" \/>\n<meta name=\"twitter:description\" content=\"See what you need to enable your contact center to provide great customer service in all channels. There's no big mystery: you just need omnichannel software.\" \/>\n<meta name=\"twitter:creator\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:label1\" content=\"Kirjoittanut\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colm O Searcoid\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/\"},\"author\":{\"name\":\"Colm O Searcoid\",\"@id\":\"https:\/\/leaddesk.com\/fi\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\"},\"headline\":\"Omnikanavainen contact center asiakkaan kannalta\",\"datePublished\":\"2020-05-11T08:07:38+00:00\",\"dateModified\":\"2022-10-11T09:10:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/\"},\"wordCount\":5,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/#organization\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"keywords\":[\"EN Blog Posts\"],\"articleSection\":[\"Omnichannel Customer Service\"],\"inLanguage\":\"fi\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/\",\"url\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/\",\"name\":\"Omnikanavainen contact center p\u00e4hkin\u00e4nkuoressa \u2013 LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fi\/blog\/omnikanavainen-contact-center-asiakkaan-kannalta\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"datePublished\":\"2020-05-11T08:07:38+00:00\",\"dateModified\":\"2022-10-11T09:10:22+00:00\",\"description\":\"Asiakaskokemuksen parantaminen ei ole vaikeaa. 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