{"id":44901,"date":"2019-01-04T17:09:52","date_gmt":"2019-01-04T15:09:52","guid":{"rendered":"https:\/\/leaddesk.com\/casestudies\/"},"modified":"2022-10-14T14:12:38","modified_gmt":"2022-10-14T13:12:38","slug":"casestudies","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/casestudies\/","title":{"rendered":"\u00c9tude de cas"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":50843,"parent":0,"menu_order":297,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":false,"title":"D\u00e9couvrez comment des entreprises comme la v\u00f4tre ont r\u00e9ussi","content":"Des entreprises de toutes envergures ont augment\u00e9 la satisfaction de leurs collaborateurs, am\u00e9lior\u00e9 leurs activit\u00e9s et converti plus de clients gr\u00e2ce \u00e0 LeadDesk.\r\n","buttons":null,"style":"--green","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"content_multicolumn_text_with_a_title_and_button","acfe_flexible_toggle":false,"title":"Des PME aux multinationales","columns":[{"title":"","text":"LeadDesk est pl\u00e9biscit\u00e9 par des clients vari\u00e9s allant d\u2019entreprises individuelles \u00e0 des multinationales comptant plus de 500 salari\u00e9s. Les centres d\u2019appels, les \u00e9quipes de vente, les commerciaux et t\u00e9l\u00e9op\u00e9rateurs utilisent LeadDesk pour les ventes internes, le service client, le t\u00e9l\u00e9marketing, les t\u00e9l\u00e9ventes, la prise de rendez-vous, le d\u00e9marchage, la prospection, ou encore le recouvrement de cr\u00e9ances."},{"title":"","text":"\u2028Nos clients se trouvent au Royaume-Uni, en Allemagne, en Pologne, en Espagne, en Inde, en Su\u00e8de, Norv\u00e8ge, au Danemark, aux Pays-Bas, en Belgique, en Australie, \u00e0 Malte, en Finlande, en Estonie, en Lettonie. Nous nous d\u00e9veloppons continuellement \u00e0 la conqu\u00eate de nouveaux march\u00e9s."}],"button_title":"D\u00e9couvrez comment fonctionne LeadDesk","button_link":{"title":"","url":"https:\/\/leaddesk.com\/fr\/book-a-demo\/","target":"","0":"https:\/\/leaddesk.com\/book-a-demo\/"},"unique_css_name":"","custom_css":""},{"acf_fc_layout":"all_case_studies","acfe_flexible_toggle":false,"title":"\u00c9tudes de cas clients","category":[2255]},{"acf_fc_layout":"content_multicolumn_text_with_a_title_and_button","acfe_flexible_toggle":false,"title":"Des clients de tous secteurs au travers de l\u2019Europe","columns":[{"title":"Grande maison d\u2019\u00e9dition de magazines ","text":"Nous travaillons avec la principale maison d\u2019\u00e9dition et de distribution de magazines de la zone Nordique et Balte. Les activit\u00e9s de t\u00e9l\u00e9vente sont r\u00e9alis\u00e9es avec LeadDesk par plus de 500 agents au sein de diverses entreprises externalis\u00e9es. Notre client, ses sous-traitants et ses diff\u00e9rents agents appr\u00e9cient la l\u00e9g\u00e8ret\u00e9 du processus d\u2019installation de LeadDesk.\u202fLes options de notre solution, telles que la t\u00e9l\u00e9phonie VoIP\/GSM, sont appr\u00e9ci\u00e9es pour leurs routines de commande intuitives et leur facilit\u00e9 de monitoring intelligent des donn\u00e9es multisites. Pour les maisons-m\u00e8res, LeadDesk agit comme un facilitateur cl\u00e9 permettant de centraliser la gestion de toutes les campagnes."},{"title":"Groupe mondial d'informations commerciales","text":"Ce client de premier ordre est pr\u00e9sent dans 17 pays d\u2019Europe. Les op\u00e9rations de t\u00e9l\u00e9-ventes B2B et de ventes internes se r\u00e9partissent en plusieurs petites unit\u00e9s, chacune compos\u00e9e de 1 \u00e0 20 agents. Les produits vendus varient selon les annuaires professionnels, pouvant autant \u00eatre des produits d\u2019informations financi\u00e8res sur les dettes que des services de consultant en marketing. Le d\u00e9nominateur commun \u00e0 toutes ces activit\u00e9s se retrouve dans leurs cycles de ventes courts. Le client appr\u00e9cie la possibilit\u00e9 de piloter facilement plusieurs \u00e9quipes depuis le logiciel. Les \u00e9quipes commerciales agr\u00e8gent et partagent toutes les donn\u00e9es sur les prospects. La solution LeadDesk maintient et garantit une exp\u00e9rience utilisateur coh\u00e9rente et hautement efficace."},{"title":"PME de t\u00e9l\u00e9vente et t\u00e9l\u00e9marketing ","text":"Une petite entreprise familiale de t\u00e9l\u00e9vente et de t\u00e9l\u00e9marketing en B2C, sp\u00e9cialis\u00e9e dans la vente d\u2019\u00e9nergie et de forfaits t\u00e9l\u00e9phoniques, mais \u00e9galement dans la collecte de fonds pour des \u0153uvres et associations caritatives. L\u2019entreprise a connu une tr\u00e8s forte croissance, passant d\u2019une structure comptant les associ\u00e9s et 2 t\u00e9l\u00e9op\u00e9rateurs \u00e0 temps partiels \u00e0 une PME de 20 collaborateurs, en moins d\u2019un an."},{"title":"Soci\u00e9t\u00e9 de prise de rendez-vous et  consulting commercial","text":"Un sp\u00e9cialiste de la prise de rendez-vous commerciale en B2B. L\u2019entreprise compte 5 \u00e0 10 collabora-teurs et appr\u00e9cie tout particuli\u00e8rement la flexibilit\u00e9 et l\u2019\u00e9volutivit\u00e9 de LeadDesk, utilis\u00e9 pour la prise de rendez-vous des \u00e9quipes. L\u2019entreprise a notamment recommand\u00e9 l\u2019usage de LeadDesk \u00e0 certains de leurs clients consultants, mettant en valeur les qualit\u00e9s de la solution qui permet une approche proactive et syst\u00e9mique de la relation client."}],"button_title":"","button_link":"","unique_css_name":"","custom_css":""}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c9tudes de cas d\u2019activit\u00e9 clients d\u00e9di\u00e9es \u00e0 la vente et au service client<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment des entreprises, grandes et petites, ont am\u00e9lior\u00e9 l&#039;efficacit\u00e9 de leurs ventes et de leur service client avec l&#039;aide de LeadDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fr\/casestudies\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9tude de cas\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment des entreprises, grandes et petites, ont am\u00e9lior\u00e9 l&#039;efficacit\u00e9 de leurs ventes et de leur service client avec l&#039;aide de LeadDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fr\/casestudies\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-14T13:12:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"629\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fr\/casestudies\/\",\"url\":\"https:\/\/leaddesk.com\/fr\/casestudies\/\",\"name\":\"\u00c9tudes de cas d\u2019activit\u00e9 clients d\u00e9di\u00e9es \u00e0 la vente et au service client\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/casestudies\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/casestudies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png\",\"datePublished\":\"2019-01-04T15:09:52+00:00\",\"dateModified\":\"2022-10-14T13:12:38+00:00\",\"description\":\"D\u00e9couvrez comment des entreprises, grandes et petites, ont am\u00e9lior\u00e9 l'efficacit\u00e9 de leurs ventes et de leur service client avec l'aide de LeadDesk.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/casestudies\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fr\/casestudies\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/casestudies\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png\",\"width\":1201,\"height\":629},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fr\/casestudies\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00c9tude de cas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u00c9tudes de cas d\u2019activit\u00e9 clients d\u00e9di\u00e9es \u00e0 la vente et au service client","description":"D\u00e9couvrez comment des entreprises, grandes et petites, ont am\u00e9lior\u00e9 l'efficacit\u00e9 de leurs ventes et de leur service client avec l'aide de LeadDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fr\/casestudies\/","og_locale":"fr_FR","og_type":"article","og_title":"\u00c9tude de cas","og_description":"D\u00e9couvrez comment des entreprises, grandes et petites, ont am\u00e9lior\u00e9 l'efficacit\u00e9 de leurs ventes et de leur service client avec l'aide de LeadDesk.","og_url":"https:\/\/leaddesk.com\/fr\/casestudies\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_modified_time":"2022-10-14T13:12:38+00:00","og_image":[{"width":1201,"height":629,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@leaddesk","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fr\/casestudies\/","url":"https:\/\/leaddesk.com\/fr\/casestudies\/","name":"\u00c9tudes de cas d\u2019activit\u00e9 clients d\u00e9di\u00e9es \u00e0 la vente et au service client","isPartOf":{"@id":"https:\/\/leaddesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/fr\/casestudies\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/casestudies\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png","datePublished":"2019-01-04T15:09:52+00:00","dateModified":"2022-10-14T13:12:38+00:00","description":"D\u00e9couvrez comment des entreprises, grandes et petites, ont am\u00e9lior\u00e9 l'efficacit\u00e9 de leurs ventes et de leur service client avec l'aide de LeadDesk.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fr\/casestudies\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fr\/casestudies\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/casestudies\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Case-Studies.png","width":1201,"height":629},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fr\/casestudies\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fr\/"},{"@type":"ListItem","position":2,"name":"\u00c9tude de cas"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fr\/#website","url":"https:\/\/leaddesk.com\/fr\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fr\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]}]}},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/44901"}],"collection":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/comments?post=44901"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/44901\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media\/50843"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media?parent=44901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}