{"id":45142,"date":"2019-08-28T15:31:50","date_gmt":"2019-08-28T12:31:50","guid":{"rendered":"https:\/\/leaddesk.com\/reporting\/"},"modified":"2023-04-26T14:46:15","modified_gmt":"2023-04-26T13:46:15","slug":"reporting","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/reporting\/","title":{"rendered":"Reporting"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":50763,"parent":0,"menu_order":199,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":"","title":"Un reporting qui s\u2019adapte aux besoins de chaque entreprise.","content":"Les outils de reporting de LeadDesk peuvent couvrir les besoins de chaque entreprise, des plus simples aux plus complexes.","buttons":null,"style":"--blue","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"text_editor_wysiwyg","acfe_flexible_toggle":"","text-content":"\"the\r\n

<\/h3>\r\n

Reporting de base (inclus)<\/h3>\r\nDes rapports pr\u00e9configur\u00e9s et des mod\u00e8les pr\u00eats \u00e0 l\u2019emploi dans LeadDesk qui vous fourniront toutes les mesures essentielles \u00e0 votre activit\u00e9. Tr\u00e8s simples \u00e0 utiliser, ils vous feront \u00e9conomiser un temps pr\u00e9cieux.\r\n\r\nNos rapports pr\u00e9configur\u00e9s ont \u00e9t\u00e9 pens\u00e9s pour convenir \u00e0 un maximum de clients. Coupl\u00e9s \u00e0 notre interface intuitive, ils vous assurent un reporting simple et rapide. En tout, nous proposons plus de 20\u00a0mod\u00e8les que vous pouvez ex\u00e9cuter \u00e0 tout moment ou programmer \u00e0 l\u2019avance pour plus de simplicit\u00e9, et nous ajoutons sans cesse de nouveaux mod\u00e8les \u00e0 cette liste. Programmez un entretien<\/a> <\/strong> avec l\u2019un de nos experts pour en savoir plus.\r\n

Outil de reporting personnalisable (inclus)<\/h3>\r\nDans LeadDesk, vous pouvez facilement modifier les rapports de base pour afficher uniquement les mesures qui vous int\u00e9ressent et choisir l\u2019ordre dans lequel elles apparaissent. Tous les rapports personnalis\u00e9s par vos soins seront enregistr\u00e9s dans vos mod\u00e8les pr\u00e9configur\u00e9s et vous pourrez demander \u00e0 recevoir une version \u00e0 jour par e-mail \u00e0 intervalle r\u00e9gulier pour suivre votre activit\u00e9 en continu.\r\n

\u00c9diteur avanc\u00e9 (boutique LeadApp)<\/h3>\r\nNotre nouvel outil LeadDesk Analytics permet de concevoir des rapports complexes en toute simplicit\u00e9, sans avoir besoin d\u2019\u00eatre un expert en code. Gr\u00e2ce \u00e0 ses outils intuitifs, vous pourrez plonger en d\u00e9tail dans vos donn\u00e9es de reporting, explorer les sch\u00e9mas, r\u00e9diger des requ\u00eates SQL, cr\u00e9er des tableaux de bord interactifs et g\u00e9n\u00e9rer des rapports, des widgets et des mini rapports faciles \u00e0 lire. Tout cela aidera votre entreprise \u00e0 prendre des d\u00e9cisions plus \u00e9clair\u00e9es, surtout que vous pourrez partagez vos donn\u00e9es avec vos coll\u00e8gues en un clic.\r\n

Rapport de d\u00e9veloppement personnalis\u00e9 (LeadDesk Professional Services)<\/h3>\r\nVous recherchez des rapports encore plus complexes ? Nous pouvons prendre le relais et cr\u00e9er ceux-ci pour vous. Nous suivrons \u00e0 la lettre votre cahier des charges. Vous souhaitez calculer le d\u00e9lai d\u2019attente \u00e0 partir du moment o\u00f9 un client compose votre num\u00e9ro\u00a0? Aucun probl\u00e8me. Vous voulez trier les motifs d\u2019abandon d\u2019appel par file d\u2019attente\u00a0? Pas de souci, nous pouvons r\u00e9pondre \u00e0 toutes vos exigences !\r\n\r\nCette option est id\u00e9ale pour cr\u00e9er des rapports qui r\u00e9pondent en tous points aux besoins de votre entreprise\u00a0: vous les recevrez directement \u00e0 l\u2019adresse e-mail de votre choix.\r\n

Serveur de r\u00e9plication pour veille commerciale<\/h3>\r\nLa consolidation des donn\u00e9es est au c\u0153ur d\u2019un reporting r\u00e9ussi. Pour pouvoir utiliser et combiner les donn\u00e9es de LeadDesk avec celles d\u2019autres op\u00e9rations commerciales, nous vous proposons une option de serveur de r\u00e9plication.\r\n\r\nLe serveur de r\u00e9plication LeadDesk duplique toutes les donn\u00e9es accumul\u00e9es par votre logiciel de centre de contact et sert deux objectifs\u00a0:\r\n
    \r\n \t
  • Cr\u00e9er vos propres rapports personnalis\u00e9s.<\/li>\r\n \t
  • Relier les donn\u00e9es de votre centre de contact \u00e0 celles d\u2019autres syst\u00e8mes, comme un CRM ou des outils de veille commerciale (aussi appel\u00e9 business intelligence).<\/li>\r\n<\/ul>","text-script":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"secondary","title":"Vous souhaitez en savoir plus\u00a0?","text":"Consultez notre blog obtenir pour plus d\u2019informations sur le reporting avec LeadDesk, ou contactez-nous directement si vous avez des questions.","button_1_text":"En savoir plus","button_1_link":{"title":"","url":"\/reporting-best-practices-contact-centers\/","target":""},"button_2_text":"R\u00e9server une d\u00e9monstration","button_2_link":{"title":"","url":"https:\/\/leaddesk.com\/fr\/book-a-demo\/","target":""},"unique_css_name":"","custom_css":""}]},"yoast_head":"\nReporting avec LeadDesk - Exploitez les donn\u00e9es de votre centre d\u2019appel<\/title>\n<meta name=\"description\" content=\"Les outils de reporting de LeadDesk sont pens\u00e9s pour s\u2019adapter aux besoins de chaque client et lui fournir les donn\u00e9es qu\u2019il recherche.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fr\/reporting\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reporting\" \/>\n<meta property=\"og:description\" content=\"Les outils de reporting de LeadDesk sont pens\u00e9s pour s\u2019adapter aux besoins de chaque client et lui fournir les donn\u00e9es qu\u2019il recherche.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fr\/reporting\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T13:46:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"629\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fr\/reporting\/\",\"url\":\"https:\/\/leaddesk.com\/fr\/reporting\/\",\"name\":\"Reporting avec LeadDesk - Exploitez les donn\u00e9es de votre centre d\u2019appel\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/reporting\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/reporting\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png\",\"datePublished\":\"2019-08-28T12:31:50+00:00\",\"dateModified\":\"2023-04-26T13:46:15+00:00\",\"description\":\"Les outils de reporting de LeadDesk sont pens\u00e9s pour s\u2019adapter aux besoins de chaque client et lui fournir les donn\u00e9es qu\u2019il recherche.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/reporting\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fr\/reporting\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/reporting\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png\",\"width\":1201,\"height\":629},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fr\/reporting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reporting\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Reporting avec LeadDesk - Exploitez les donn\u00e9es de votre centre d\u2019appel","description":"Les outils de reporting de LeadDesk sont pens\u00e9s pour s\u2019adapter aux besoins de chaque client et lui fournir les donn\u00e9es qu\u2019il recherche.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fr\/reporting\/","og_locale":"fr_FR","og_type":"article","og_title":"Reporting","og_description":"Les outils de reporting de LeadDesk sont pens\u00e9s pour s\u2019adapter aux besoins de chaque client et lui fournir les donn\u00e9es qu\u2019il recherche.","og_url":"https:\/\/leaddesk.com\/fr\/reporting\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_modified_time":"2023-04-26T13:46:15+00:00","og_image":[{"width":1201,"height":629,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@leaddesk","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fr\/reporting\/","url":"https:\/\/leaddesk.com\/fr\/reporting\/","name":"Reporting avec LeadDesk - Exploitez les donn\u00e9es de votre centre d\u2019appel","isPartOf":{"@id":"https:\/\/leaddesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/fr\/reporting\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/reporting\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png","datePublished":"2019-08-28T12:31:50+00:00","dateModified":"2023-04-26T13:46:15+00:00","description":"Les outils de reporting de LeadDesk sont pens\u00e9s pour s\u2019adapter aux besoins de chaque client et lui fournir les donn\u00e9es qu\u2019il recherche.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fr\/reporting\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fr\/reporting\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/reporting\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Reporting.png","width":1201,"height":629},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fr\/reporting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Reporting"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fr\/#website","url":"https:\/\/leaddesk.com\/fr\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fr\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]}]}},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/45142"}],"collection":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/comments?post=45142"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/45142\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media\/50763"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media?parent=45142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}