{"id":48291,"date":"2019-08-08T12:54:39","date_gmt":"2019-08-08T09:54:39","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/"},"modified":"2022-10-31T10:52:07","modified_gmt":"2022-10-31T09:52:07","slug":"blog","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":50863,"parent":0,"menu_order":210,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Blog du logiciel de centre d&#039;appels - LeadDesk<\/title>\n<meta name=\"description\" content=\"Le blog du logiciel de centre d&#039;appels omnnicanal LeadDesk bas\u00e9 sur le cloud, qui inclut tout ce que vous devez savoir pour faire passer votre exp\u00e9rience en vente, votre performance et celle de vos agents au niveau sup\u00e9rieur.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fr\/blog\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Blog\" \/>\n<meta property=\"og:description\" content=\"Le blog du logiciel de centre d&#039;appels omnnicanal LeadDesk bas\u00e9 sur le cloud, qui inclut tout ce que vous devez savoir pour faire passer votre exp\u00e9rience en vente, votre performance et celle de vos agents au niveau sup\u00e9rieur.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fr\/blog\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-31T09:52:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"629\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fr\/blog\/\",\"url\":\"https:\/\/leaddesk.com\/fr\/blog\/\",\"name\":\"Blog du logiciel de centre d'appels - LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/blog\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/blog\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png\",\"datePublished\":\"2019-08-08T09:54:39+00:00\",\"dateModified\":\"2022-10-31T09:52:07+00:00\",\"description\":\"Le blog du logiciel de centre d'appels omnnicanal LeadDesk bas\u00e9 sur le cloud, qui inclut tout ce que vous devez savoir pour faire passer votre exp\u00e9rience en vente, votre performance et celle de vos agents au niveau sup\u00e9rieur.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/blog\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fr\/blog\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/blog\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png\",\"width\":1201,\"height\":629},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fr\/blog\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Blog du logiciel de centre d'appels - LeadDesk","description":"Le blog du logiciel de centre d'appels omnnicanal LeadDesk bas\u00e9 sur le cloud, qui inclut tout ce que vous devez savoir pour faire passer votre exp\u00e9rience en vente, votre performance et celle de vos agents au niveau sup\u00e9rieur.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fr\/blog\/","og_locale":"fr_FR","og_type":"article","og_title":"Blog","og_description":"Le blog du logiciel de centre d'appels omnnicanal LeadDesk bas\u00e9 sur le cloud, qui inclut tout ce que vous devez savoir pour faire passer votre exp\u00e9rience en vente, votre performance et celle de vos agents au niveau sup\u00e9rieur.","og_url":"https:\/\/leaddesk.com\/fr\/blog\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_modified_time":"2022-10-31T09:52:07+00:00","og_image":[{"width":1201,"height":629,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@leaddesk","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fr\/blog\/","url":"https:\/\/leaddesk.com\/fr\/blog\/","name":"Blog du logiciel de centre d'appels - LeadDesk","isPartOf":{"@id":"https:\/\/leaddesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/fr\/blog\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/blog\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png","datePublished":"2019-08-08T09:54:39+00:00","dateModified":"2022-10-31T09:52:07+00:00","description":"Le blog du logiciel de centre d'appels omnnicanal LeadDesk bas\u00e9 sur le cloud, qui inclut tout ce que vous devez savoir pour faire passer votre exp\u00e9rience en vente, votre performance et celle de vos agents au niveau sup\u00e9rieur.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fr\/blog\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fr\/blog\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/blog\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-Blog-Articles.png","width":1201,"height":629},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fr\/blog\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Blog"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fr\/#website","url":"https:\/\/leaddesk.com\/fr\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fr\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]}]}},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/48291"}],"collection":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/comments?post=48291"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/48291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media\/50863"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media?parent=48291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}