{"id":52350,"date":"2022-11-16T09:43:55","date_gmt":"2022-11-16T07:43:55","guid":{"rendered":"https:\/\/leaddesk.com\/ia-et-automatisation\/"},"modified":"2023-04-26T13:55:56","modified_gmt":"2023-04-26T12:55:56","slug":"ia-et-automatisation","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/","title":{"rendered":"IA et automatisation"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_subhero","acfe_flexible_toggle":"","title":"Travaillez plus intelligemment avec l\u2019IA et l\u2019automatisation","content":"Tirez parti de la technologie pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.","subhero_image":48115,"buttons":null,"style":"--purple","subhero_tags":true,"subhero_readtime":true,"reading_time":1,"title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"","row":[{"image":47833,"editor":"<h3>55\u00a0% de temps en plus avec notre automate pr\u00e9dictif<\/h3>\r\nAvec ce mode de num\u00e9rotation bas\u00e9 sur l\u2019IA, vos agents peuvent prendre 36\u00a0% d\u2019appels en plus et passer 55\u00a0% de temps en plus au t\u00e9l\u00e9phone avec les clients.\r\n\r\nL\u2019IA de LeadDesk analyse les statistiques d\u2019appels pour pr\u00e9dire la disponibilit\u00e9 des agents et r\u00e9duire au maximum les creux entre deux appels.","link":{"title":"En savoir plus","url":"https:\/\/leaddesk.com\/fr\/predictive-dialer\/","target":""}},{"image":47863,"editor":"<h3>Jusqu\u2019\u00e0 90\u00a0% de tickets en moins avec notre chatbot<\/h3>\r\nLes chatbots de LeadDesk s\u2019appuient sur une IA personnalis\u00e9e avec traitement et compr\u00e9hension du langage naturel pour cerner les intentions de vos clients.\r\n\r\nCapables de traiter les requ\u00eates simples 24h\/24, ils permettront \u00e0 vos agents de se concentrer sur les probl\u00e8mes plus complexes.","link":{"title":"En savoir plus","url":"https:\/\/leaddesk.com\/fr\/software\/ai-chatbot\/","target":""}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"hub_quote_slider","acfe_flexible_toggle":"","title":"","unique_id":0,"quote_slides":[{"blockquote":"\u00ab\u00a0La solution LeadDesk est agile et facile \u00e0 int\u00e9grer. Quand on doit changer un param\u00e8tre, cela va tr\u00e8s vite, sans avoir besoin de faire appel \u00e0 nos d\u00e9veloppeurs.\u00a0\u00bb","quote_author":"Jakob Sandelin","job_title":"Contr\u00f4leur chez Media Telemarketing","logo":45199}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"","row":[{"image":47853,"editor":"<h3>Routage intelligent des clients vers le meilleur agent<\/h3>\r\nUtilisez la r\u00e9partition automatique des appels et des messages pour mettre chaque client en relation avec l\u2019agent disponible qui est le mieux plac\u00e9 pour l\u2019aider et ainsi lui <strong>garantir une r\u00e9ponse rapide et efficace.<\/strong>","link":{"title":"Guide complet sur la r\u00e9partition intelligente","url":"https:\/\/leaddesk.com\/blog\/full-guide-to-automatic-call-and-messaging-distribution\/","target":""}},{"image":47843,"editor":"<h3>Reconnaissance vocale des mots-cl\u00e9s et des tendances<\/h3>\r\nVous pouvez relier LeadDesk \u00e0 un service de speech-to-text pour analyser les donn\u00e9es audio qui sont recueillies par votre centre de contact et identifier ce qui revient souvent. Cela est tr\u00e8s utile pour le coaching, l\u2019assurance qualit\u00e9, l\u2019optimisation continue de l\u2019exp\u00e9rience client et le d\u00e9veloppement commercial.","link":{"title":"Lire notre guide sur le speech-to-text","url":"https:\/\/leaddesk.com\/blog\/speech-to-text-guide-for-contact-centers\/","target":""}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"secondary","title":"Vous souhaitez en savoir plus sur l\u2019IA et l\u2019automatisation\u00a0?","text":"Programmez un entretien avec un expert LeadDesk.","button_1_text":"R\u00e9server une d\u00e9monstration","button_1_link":{"title":"","url":"https:\/\/leaddesk.com\/fr\/book-a-demo\/","target":""},"button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Intelligence artificielle et automatisation pour centre de contact - LeadDesk<\/title>\n<meta name=\"description\" content=\"Tirez parti de l\u2019IA et de l\u2019automatisation pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligence artificielle et automatisation pour centre de contact\" \/>\n<meta property=\"og:description\" content=\"Tirez parti de la technologie pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T12:55:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/10\/featured-image-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"IA et automatisation\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/\",\"url\":\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/\",\"name\":\"Intelligence artificielle et automatisation pour centre de contact - LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\"},\"datePublished\":\"2022-11-16T07:43:55+00:00\",\"dateModified\":\"2023-04-26T12:55:56+00:00\",\"description\":\"Tirez parti de l\u2019IA et de l\u2019automatisation pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"IA et automatisation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Intelligence artificielle et automatisation pour centre de contact - LeadDesk","description":"Tirez parti de l\u2019IA et de l\u2019automatisation pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/","og_locale":"fr_FR","og_type":"article","og_title":"Intelligence artificielle et automatisation pour centre de contact","og_description":"Tirez parti de la technologie pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.","og_url":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_modified_time":"2023-04-26T12:55:56+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/10\/featured-image-logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"IA et automatisation","twitter_site":"@leaddesk","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/","url":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/","name":"Intelligence artificielle et automatisation pour centre de contact - LeadDesk","isPartOf":{"@id":"https:\/\/leaddesk.com\/fr\/#website"},"datePublished":"2022-11-16T07:43:55+00:00","dateModified":"2023-04-26T12:55:56+00:00","description":"Tirez parti de l\u2019IA et de l\u2019automatisation pour doper l\u2019efficacit\u00e9 de vos agents et cr\u00e9er une exp\u00e9rience d\u2019exception pour vos clients.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fr\/ia-et-automatisation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fr\/"},{"@type":"ListItem","position":2,"name":"IA et automatisation"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fr\/#website","url":"https:\/\/leaddesk.com\/fr\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fr\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]}]}},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52350"}],"collection":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/comments?post=52350"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52350\/revisions"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media?parent=52350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}