{"id":52365,"date":"2021-07-15T07:59:18","date_gmt":"2021-07-15T06:59:18","guid":{"rendered":"https:\/\/leaddesk.com\/software\/gestion-des-effectifs\/"},"modified":"2023-04-28T07:28:23","modified_gmt":"2023-04-28T06:28:23","slug":"gestion-des-effectifs","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/software\/gestion-des-effectifs\/","title":{"rendered":"Gestion des effectifs"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":50661,"parent":45139,"menu_order":165,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":"","title":"G\u00e9rez vos effectifs avec pr\u00e9cision","content":"Avec la solution LeadDesk de gestion des effectifs, vous pouvez rapidement cr\u00e9er vos plannings, approuver les demandes de changement d\u2019horaires de vos agents et utiliser votre historique d\u2019activit\u00e9 et les donn\u00e9es en temps r\u00e9el pour anticiper vos besoins.","buttons":[{"style":"primary","label":"R\u00e9server une d\u00e9monstration","link":{"title":"","url":"\/fr\/book-a-demo\/?product=wfm","target":""}}],"style":"--blue","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"hub_quote_slider","acfe_flexible_toggle":"","title":"","unique_id":0,"quote_slides":[{"blockquote":"\u00ab\u00a0Depuis que nous utilisons LeadDesk, nous sommes bien mieux renseign\u00e9s sur notre trafic et sur le comportement de nos clients. Cela nous permet de g\u00e9rer nos effectifs avec pr\u00e9cision.\u00a0\u00bb","quote_author":"Anita \u00d8sterb\u00f8","job_title":"Directrice de Direktebank Sparebanken Vest","logo":40942}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Des plannings simplifi\u00e9s pour vos managers et vos agents","row":[{"image":47843,"editor":"

Cr\u00e9ez vos plannings d\u2019\u00e9quipe en quelques minutes<\/h3>\r\nNe passez pas votre temps \u00e0 faire des plannings.<\/strong> La solution de gestion des effectifs de LeadDesk rend cette t\u00e2che plus simple et plus rapide pour vos managers.","link":""},{"image":47823,"editor":"

Impliquez vos agents dans la gestion des plannings<\/h3>\r\nVos agents peuvent facilement communiquer leurs disponibilit\u00e9s et demander \u00e0 changer de cr\u00e9neau sans lourdeur administrative. Ils ont voix au chapitre dans la cr\u00e9ation des plannings, avec \u00e0 la cl\u00e9 une meilleure satisfaction au travail et moins de d\u00e9parts volontaires.<\/strong>","link":""}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"secondary","title":"Nos \u00e9quipes sont l\u00e0 pour vous accompagner","text":"LeadDesk est pr\u00e9sent sur le terrain dans huit pays de l\u2019UE. Notre \u00e9quipe d\u2019assistance fran\u00e7aise se fera un plaisir de vous aider \u00e0 personnaliser notre solution de gestion des effectifs selon vos besoins et \u00e0 faciliter l\u2019onboarding de vos agents.","button_1_text":"R\u00e9server une d\u00e9monstration","button_1_link":{"title":"","url":"\/fr\/book-a-demo\/?product=wfm","target":""},"button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Anticipez les besoins de vos \u00e9quipes gr\u00e2ce au machine learning","row":[{"image":47803,"editor":"

Anticipez les p\u00e9riodes creuses et les rush<\/h3>\r\nNotre solution de gestion des effectifs anticipe vos besoins en personnel sur la base de vos accords de service et de votre historique d\u2019activit\u00e9, pics saisonniers compris.<\/strong> Elle d\u00e9tecte aussi les anomalies en continu pour vous aider \u00e0 tenir les d\u00e9lais que vous avez promis \u00e0 vos clients.","link":""},{"image":47863,"editor":"

Diversifiez les comp\u00e9tences pour un service de qualit\u00e9<\/h3>\r\nGardez toujours dans vos rangs un expert de chaque domaine gr\u00e2ce au planning bas\u00e9 sur les comp\u00e9tences<\/strong>, qui garantit \u00e0 vos clients une r\u00e9ponse rapide, quelle que soit la nature de leur requ\u00eate.","link":""}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"dark","title":"Fruit d\u2019un partenariat avec Calabrio","text":"LeadDesk a fait \u00e9quipe avec Calabrio pour concevoir une solution de gestion des effectifs dernier cri qui r\u00e9pond aux besoins r\u00e9els des centres de contact. 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