{"id":52367,"date":"2022-11-28T10:51:16","date_gmt":"2022-11-28T09:51:16","guid":{"rendered":"https:\/\/leaddesk.com\/software\/customer-service\/service-omnicanal\/"},"modified":"2022-11-28T10:51:16","modified_gmt":"2022-11-28T09:51:16","slug":"service-omnicanal","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/","title":{"rendered":"Service omnicanal"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":50619,"parent":44876,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":false,"title":"R\u00e9pondez pr\u00e9sent pour vos clients sur leurs canaux pr\u00e9f\u00e9r\u00e9s","content":"\u00c9changez avec vos clients par SMS, par t\u00e9l\u00e9phone, par e-mail et par chat depuis une m\u00eame interface, sans jamais perdre le fil de la conversation, avec la solution LeadDesk pour service client.","buttons":[{"style":"primary","label":"R\u00e9server une d\u00e9monstration","link":{"title":"","url":"https:\/\/leaddesk.com\/fr\/book-a-demo\/","target":""}},{"style":"outline","label":"On vous dit tout sur l\u2019omnicanal","link":{"title":"L\u2019omnicanal d\u00e9mystifi\u00e9","url":"https:\/\/leaddesk.com\/blog\/omnichannel-contact-center-demystified\/","target":"_blank"}}],"style":"--purple","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"content_multicolumn_text","acfe_flexible_toggle":false,"columns":[{"title":"T\u00e9l\u00e9phone","text":"Une haute qualit\u00e9 audio pour tous vos appels.","more_link_title":"","more_link_url":null},{"title":"E-mail","text":"Un incontournable dans une version optimis\u00e9e.","more_link_title":"","more_link_url":null},{"title":"SMS","text":"Parfait pour les notifications et le suivi rapide.","more_link_title":"","more_link_url":null},{"title":"Facebook Messenger","text":"LeadDesk prend aussi en charge les r\u00e9seaux sociaux.","more_link_title":"","more_link_url":null},{"title":"Chat\u00a0Web","text":"Chat en direct optimis\u00e9 par l\u2019IA sur votre site\u00a0Web.","more_link_title":"","more_link_url":null}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"hub_quote_slider","acfe_flexible_toggle":false,"title":"","unique_id":0,"quote_slides":[{"blockquote":"\u00ab\u00a0Nos agents sont tr\u00e8s satisfaits par LeadDesk, car c\u2019est un outil facile \u00e0 prendre en main, \u00e0 utiliser et \u00e0 personnaliser. Gr\u00e2ce \u00e0 lui, nous sommes beaucoup plus efficaces qu\u2019avant.\u00a0\u00bb","quote_author":"Satu Sekki","job_title":"Cheffe du service \u00e0 la client\u00e8le pour Edenred","logo":48719}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":false,"title":"","row":[{"image":47873,"editor":"<h3>Optimisez votre service client avec Conversations<\/h3>\n<strong>Quand un agent r\u00e9pond \u00e0 un client, il a acc\u00e8s \u00e0 tout son historique de conversation sur tous les canaux.<\/strong> Cette source d\u2019information unifi\u00e9e lui permet d\u2019offrir un service plus personnalis\u00e9 \u00e0 chaque interaction.","link":null},{"image":47863,"editor":"<h3>Une disponibilit\u00e9 optimale pour vos clients<\/h3>\nAvec son infrastructure de serveur propri\u00e9taire, LeadDesk vous <strong>garantit un temps de disponibilit\u00e9 de 99,95\u00a0%<\/strong>. Vous pouvez donc passer des appels sans aucune interruption.","link":null},{"image":48266,"editor":"<h3>Des r\u00e9ponses toujours plus rapides gr\u00e2ce \u00e0 l\u2019IA<\/h3>\nGr\u00e2ce \u00e0 notre outil SVI avanc\u00e9, vous pouvez facilement router vos clients vers la bonne personne du premier coup. LeadDesk inclut aussi des <strong>chatbots bas\u00e9s sur l\u2019IA qui pourront r\u00e9pondre aux questions les plus fr\u00e9quemment pos\u00e9es<\/strong> \u00e0 la place de vos agents.","link":null},{"image":48067,"editor":"<h3>Une solution s\u00fbre, conforme au RGPD et bas\u00e9e dans l\u2019UE<\/h3>\nTitulaire des certifications\u00a0SOC2 et ISO\u00a027001, LeadDesk est aussi conforme au RGPD. En parall\u00e8le, nos services font l\u2019objet d\u2019audits r\u00e9guliers conform\u00e9ment aux <strong>standards les plus stricts du secteur en mati\u00e8re de s\u00e9curit\u00e9.<\/strong> ","link":null}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":false,"style_css":"secondary","title":"D\u00e9couvrez pourquoi la solution LeadDesk d\u00e9di\u00e9e au service client omnicanal fera le bonheur de chaque interlocuteur","text":"Voir LeadDesk pour le service client en action","button_1_text":"R\u00e9server une d\u00e9monstration","button_1_link":{"title":"","url":"https:\/\/leaddesk.com\/fr\/book-a-demo\/","target":""},"button_2_text":"","button_2_link":null,"unique_css_name":"","custom_css":""},{"acf_fc_layout":"logoreference_block","acfe_flexible_toggle":false,"title":"Ces entreprises nous font confiance","items":[{"image":49089,"size":"70"},{"image":48769,"size":"70"},{"image":48749,"size":"70"},{"image":48719,"size":"70"},{"image":49079,"size":"70"}],"unique_css_name":"","custom_css":""}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service omnicanal - LeadDesk<\/title>\n<meta name=\"description\" content=\"\u00c9changez avec vos clients sur tous les canaux depuis une seule et m\u00eame interface avec LeadDesk Conversations, l\u2019alli\u00e9 id\u00e9al pour assurer un service client omnicanal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service omnicanal - Solution pour service client omnicanal\" \/>\n<meta property=\"og:description\" content=\"Un m\u00eame outil pour g\u00e9rer les conversations sur tous les canaux.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Service omnicanal - Service client omnicanal\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/\",\"url\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/\",\"name\":\"Service omnicanal - LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png\",\"datePublished\":\"2022-11-28T09:51:16+00:00\",\"dateModified\":\"2022-11-28T09:51:16+00:00\",\"description\":\"\u00c9changez avec vos clients sur tous les canaux depuis une seule et m\u00eame interface avec LeadDesk Conversations, l\u2019alli\u00e9 id\u00e9al pour assurer un service client omnicanal.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Produit\",\"item\":\"https:\/\/leaddesk.com\/fr\/software\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"LeadDesk pour le service client\",\"item\":\"https:\/\/leaddesk.com\/fr\/software\/customer-service\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Service omnicanal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Service omnicanal - LeadDesk","description":"\u00c9changez avec vos clients sur tous les canaux depuis une seule et m\u00eame interface avec LeadDesk Conversations, l\u2019alli\u00e9 id\u00e9al pour assurer un service client omnicanal.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/","og_locale":"fr_FR","og_type":"article","og_title":"Service omnicanal - Solution pour service client omnicanal","og_description":"Un m\u00eame outil pour g\u00e9rer les conversations sur tous les canaux.","og_url":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","og_image":[{"width":1200,"height":628,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Service omnicanal - Service client omnicanal","twitter_site":"@leaddesk","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/","url":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/","name":"Service omnicanal - LeadDesk","isPartOf":{"@id":"https:\/\/leaddesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png","datePublished":"2022-11-28T09:51:16+00:00","dateModified":"2022-11-28T09:51:16+00:00","description":"\u00c9changez avec vos clients sur tous les canaux depuis une seule et m\u00eame interface avec LeadDesk Conversations, l\u2019alli\u00e9 id\u00e9al pour assurer un service client omnicanal.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/Omnichannel-customer-service-tool-LeadDesk2.png","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/service-omnicanal\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Produit","item":"https:\/\/leaddesk.com\/fr\/software\/"},{"@type":"ListItem","position":3,"name":"LeadDesk pour le service client","item":"https:\/\/leaddesk.com\/fr\/software\/customer-service\/"},{"@type":"ListItem","position":4,"name":"Service omnicanal"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fr\/#website","url":"https:\/\/leaddesk.com\/fr\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fr\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]}]}},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52367"}],"collection":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/comments?post=52367"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52367\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/44876"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media\/50619"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media?parent=52367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}