{"id":52371,"date":"2022-04-26T11:44:37","date_gmt":"2022-04-26T08:44:37","guid":{"rendered":"https:\/\/leaddesk.com\/secteur-public\/"},"modified":"2025-06-23T17:10:10","modified_gmt":"2025-06-23T14:10:10","slug":"secteur-public","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/fr\/secteur-public\/","title":{"rendered":"Secteur public"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":50732,"parent":0,"menu_order":112,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":"","title":"Solution de centre de contact en nuage pour le secteur public","content":"Engagez les citoyens et les parties prenantes avec une plateforme de centre de contact moderne, bas\u00e9e sur le cloud, con\u00e7ue pour les agences gouvernementales, les municipalit\u00e9s, les autorit\u00e9s sanitaires, les organisations \u00e0 but non lucratif et les associations caritatives.","buttons":[{"style":"primaire","label":"Commencez","link":{"title":"","url":"#contactForm","target":""}}],"style":"-bleu","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"bloc_de_logoreference"},{"acf_fc_layout":"50_50_cta_block","acfe_flexible_toggle":"","50_50_block":[{"style_css":"secondary","sub_title":"LeadDesk pour le service client\u00e8le","title":"Soutenir chaque citoyen sur une cha\u00eene de son choix","intro_text":"R\u00e9pondez \u00e0 toutes les demandes des citoyens, acheminez les appels vers le bon agent ou le bon service en fonction de la demande, enregistrez et g\u00e9rez facilement les rappels lorsque la ligne est pleine. LeadDesk vous aide \u00e0 servir les citoyens. ","button_1_text":"Simplifiez vos lignes de services","button_1_link":{"title":"","url":"#contactForm","target":""},"bg_img":null},{"style_css":"secondary","sub_title":"LeadDesk pour la sensibilisation","title":"Triplez l'efficacit\u00e9 de vos appels sortants","intro_text":"Entrez facilement en contact avec les bonnes personnes et servez-les avec les meilleures solutions d'appels sortants. Que vous soyez une municipalit\u00e9 de sant\u00e9 au service de citoyens inquiets ou une organisation caritative essayant de collecter des fonds aupr\u00e8s de donateurs, LeadDesk vous aide \u00e0 vous connecter. ","button_1_text":"Commencez \u00e0 vous connecter","button_1_link":{"title":"","url":"#contactForm","target":""},"bg_img":null}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"bloc_texte_centr\u00e9"},{"acf_fc_layout":"section_texte_image_et_quatre_colonnes"},{"acf_fc_layout":"formulaire unique"},{"acf_fc_layout":"faq_accordion","acfe_flexible_toggle":"","title":"FAQ : LeadDesk pour le secteur public","faq_items":[{"faq_question":"A quoi peut servir le logiciel LeadDesk ?","faq_answer":"Les organisations du secteur public utilisent le logiciel de centre de contact LeadDesk pour entrer en contact avec leur base de contacts, organiser des services de rappel et fournir une assistance aux citoyens v\u00e9ritablement omnicanale.\n\nVous pouvez commencer par utiliser LeadDesk pour certains de vos besoins commerciaux, puis l'\u00e9tendre \u00e0 d'autres domaines de la communication avec les citoyens."},{"faq_question":"Quels sont les canaux que vous prenez en charge ?","faq_answer":"Nous sommes une solution v\u00e9ritablement omnicanale qui prend en charge les appels, les e-mails, les SMS, Facebook Messenger et un webchat.\n\nLe passage d'un canal \u00e0 l'autre se fait sans effort et tout l'historique des communications avec les citoyens est rassembl\u00e9 en une seule vue.\n\nEn savoir plus sur les canaux pris en charge.<\/a>"},{"faq_question":"Qu'en est-il de la confidentialit\u00e9, de la s\u00e9curit\u00e9 et de la conformit\u00e9 au GDPR ?","faq_answer":"LeadDesk fait l'objet d'un audit ind\u00e9pendant et est certifi\u00e9 pour les normes les plus \u00e9lev\u00e9es de contr\u00f4les de s\u00e9curit\u00e9 des donn\u00e9es dans les services de centre de contact (SOC 2, ISO 27001).\n\nToutes les donn\u00e9es sont stock\u00e9es dans l'UE, conform\u00e9ment aux exigences du GDPR et aux normes de s\u00e9curit\u00e9."},{"faq_question":"Quel est votre mod\u00e8le de tarification ?","faq_answer":"Nous avons diff\u00e9rents niveaux de prix en fonction de vos besoins et des cas d'utilisation du logiciel.\n\nLa meilleure fa\u00e7on de savoir ce que LeadDesk co\u00fbterait \u00e0 votre entreprise est d'avoir un appel avec l'un de nos experts. R\u00e9servez un appel d\u00e8s aujourd'hui !<\/a>"}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"\u00e9diteur_de_texte_wysiwyg"}]},"yoast_head":"\nCentre de contact pour les organisations du secteur public - LeadDesk<\/title>\n<meta name=\"description\" content=\"Vous \u00eates aux prises avec des files d'attente et des d\u00e9bordements d'appels ? Voici votre outil pour les ventes sortantes et le service \u00e0 la client\u00e8le dans le secteur public - LeadDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/fr\/secteur-public\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Secteur public\" \/>\n<meta property=\"og:description\" content=\"Vous \u00eates aux prises avec des files d'attente et des d\u00e9bordements d'appels ? Voici votre outil pour les ventes sortantes et le service \u00e0 la client\u00e8le dans le secteur public - LeadDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/fr\/secteur-public\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-23T14:10:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/\",\"url\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/\",\"name\":\"Centre de contact pour les organisations du secteur public - LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png\",\"datePublished\":\"2022-04-26T08:44:37+00:00\",\"dateModified\":\"2025-06-23T14:10:10+00:00\",\"description\":\"Vous \u00eates aux prises avec des files d'attente et des d\u00e9bordements d'appels ? Voici votre outil pour les ventes sortantes et le service \u00e0 la client\u00e8le dans le secteur public - LeadDesk.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/fr\/secteur-public\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/fr\/secteur-public\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Secteur public\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#website\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Centre de contact pour les organisations du secteur public - LeadDesk","description":"Vous \u00eates aux prises avec des files d'attente et des d\u00e9bordements d'appels ? Voici votre outil pour les ventes sortantes et le service \u00e0 la client\u00e8le dans le secteur public - LeadDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/fr\/secteur-public\/","og_locale":"fr_FR","og_type":"article","og_title":"Secteur public","og_description":"Vous \u00eates aux prises avec des files d'attente et des d\u00e9bordements d'appels ? Voici votre outil pour les ventes sortantes et le service \u00e0 la client\u00e8le dans le secteur public - LeadDesk.","og_url":"https:\/\/leaddesk.com\/fr\/secteur-public\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_modified_time":"2025-06-23T14:10:10+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@leaddesk","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/fr\/secteur-public\/","url":"https:\/\/leaddesk.com\/fr\/secteur-public\/","name":"Centre de contact pour les organisations du secteur public - LeadDesk","isPartOf":{"@id":"https:\/\/leaddesk.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/fr\/secteur-public\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/secteur-public\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png","datePublished":"2022-04-26T08:44:37+00:00","dateModified":"2025-06-23T14:10:10+00:00","description":"Vous \u00eates aux prises avec des files d'attente et des d\u00e9bordements d'appels ? Voici votre outil pour les ventes sortantes et le service \u00e0 la client\u00e8le dans le secteur public - LeadDesk.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/fr\/secteur-public\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/fr\/secteur-public\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/secteur-public\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/01\/LeadDesk-for-Public-sector.png","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/fr\/secteur-public\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Secteur public"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/fr\/#website","url":"https:\/\/leaddesk.com\/fr\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/fr\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]}]}},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52371"}],"collection":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/comments?post=52371"}],"version-history":[{"count":1,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52371\/revisions"}],"predecessor-version":[{"id":57587,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/pages\/52371\/revisions\/57587"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media\/50732"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/fr\/wp-json\/wp\/v2\/media?parent=52371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}