Similar to being able to receive phone calls in LeadDesk, you can also use the system to receive e-mails.
The functionality works in the same way as any regular incoming phone call: the agent would remain on the “inbound” tab in the agent view to receive and send e-mails.
The queue is easy to use and set-up. The setup is done on the Inbound page under the queues tab. Click here for a detailed description of how to set up your email queues.