Are you getting the best performance from every customer contact? Customer-facing chat is essential for the best multi-channel contact centres. Inbound chat capabilities can revolutionize service efficiency. On-demand chat is also an excellent tool for lead generation and sales conversion. We have partnered with the innovators at Giosg to bring the Giosg LIVE chat solution to LeadDesk.
With Giosg Live for LeadDesk you can:
• Add agent-to-customer chat to your multi-channel contact center
• Integrate chat sessions into your agent’s inbound stream
• Simultaneously handle multiple chat sessions plus calls
• Enable agents to view Giosg’s customer analytics during chat sessions
Giosg’s smart analytics highlight potential customers and drive quality lead generation. A direct, open chat line to customers enables agents to cross-sell and up-sell. The Giosg BASKET extension can also monitor customer shopping basket status for advanced valuable insight. In service scenarios, Giosg LIVE gives you the power to rapidly resolve cases and reduce cost-per-contact.
With Giosg LIVE you can improve service, improve conversions, collect leads, up-sell, cross-sell and build your business. Request activation to find out more.