Are you looking to expand your inbound? By adding an interactive voice response (IVR) menu to your line, you can split your inbound calls to target specific queues or agents.
Our IVR flows menu allows your admins to create your own IVR directly from your admin panel.
IVR features include:
– Opening hours
– Announcements at any point in the menu.
– Menus for redirecting (DTMF)
– Forwards (queues or directly to an agent)
– Callout options.