THE LEADDESK BLOG

SALES AND CALL CENTER NEWS AND ARTICLES

Stay compliant with LeadDesk:

At LeadDesk we’ve always helped our customers stay compliant with local regulations, there’s no exception this time either. We’ve updated our software with several new features that help you stay GDPR compliant. We’ve also created template documents as...

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GDPR FAQ

We've been working closely together with a range of direct marketing- and call center associations to gain a better insight of GDPR and precisely how it will affect the call center and telemarketing industry. In this blog post, we've gathered the top 8...

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GDPR consumer rights

GDPR & CONSUMER RIGHTS Nevertheless, it’s important to remember that GDPR brings consumers a range of rights that need to be respected. All companies should be ready to deal with these new regulations by making sure their staff are familiar with the legislation, as...

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LeadDesk at CCW 2018

Kontakt centret Copenhagen 20.03. - 21.03. Hotel Scandic, Copenhagen Event's Webpage Kontakt centret Copenhagen 20.03. - 21.03. Hotel Scandic, Copenhagen Event's Webpage Kontakt centret Copenhagen 20.03. - 21.03. Hotel Scandic, Copenhagen Event's Webpage As you know,...

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5 Ways GPDR Will Impact Contact Centers

5 Ways GPDR Will Impact Contact Centers 1. GPDR affects all companies dealing with EU citizens As long as a consumer is a citizen of the European Union, all vendors are expected to adhere to the requirements of the new legislation. As a result, this sweeping...

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LeadDesk CEO on the General Data Protection Regulations

LeadDesk CEO, Olli Nokso-Koivisto’s thoughts on the General Data Protection Regulations. Even though data protection has been visible in the media for the past year, it important to remember that its roots are much further back. Originally, Data Protection Directive...

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Acquiring the ISO 27001 certificate

Acquiring the ISO 27001 certificate – and what it means to our customers   What is ISO 27001? ISO/IEC 27001:2013 is an information security standard that was published in 2013. It’s a specification for an information security management system. To be...

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Call Center Reporting – Automation Is Key

Call Center Reporting - Automation Is Key Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed. Good call center reports need to provide you with tools to interpret the data so you are able...

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