THE LEADDESK BLOG

SALES AND CALL CENTER NEWS AND ARTICLES

LeadDesk on tour: The Multichannel Conference in Utrecht

LeadDesk on tour: The Multichannel Conference in Utrecht. What is the Multichannel conference? Multichannel is the Netherlands leading conference for everything related to e-commerce, marketing and sales. This year the event was held April 19 – 20 in Utrecht. More...

read more

LeadDesk at Call Center World 2017 in Berlin Part 2

LeadDesk at Call center World 2017 in Berlin Part 2 This is part 2 of our CCW 2017 review. Read part 1 here. Olli Nokso-Koivisto, CEO of LeadDesk, visited the CCW in Berlin and gave his opinion about Chatbots, the hottest topic at CCW 2017, and the Call Center World...

read more

What is a virtual call center?

A virtual call center has many things in common with any other call centers, with one significant difference: The call center agents do not need to be located in one central office premises. Since the agents are connecting virtually, they can work from...

read more

4 tips on how to upgrade your call center management

4 tips on how to upgrade your call center management and the 1 thing to avoid There are some critical areas you might want to improve in your call center management. Maybe you’re dealing with attrition and employee churn. Or you don’t get the results you were...

read more

It’s easy to work together, we have a good philosophy

“It might take a while” That’s what Edvard Östlund was told after the very first meeting with LeadDesk. This while only took 3 hours and one week until he became part of the LeadDesk team in May 2016. First, he started as a consultant and now he is one of the account...

read more

Stay on track with these call center KPIs

and what they really mean Not knowing which performance indicators are actual key can cost you a lot of nerves and money. But be aware: Not all keys open the right doors. First, you should ask yourself this question: What do you want to know from your...

read more

LeadDesk at Call center World 2017 in Berlin Part 1

LeadDesk at Call center World 2017 in Berlin Part 1 The 19th CCW was a success. 8,000 international visitors experienced it live and direct. 260 exhibitors from 20 countries impressed with innovative solutions. More than 50 speakers transferred knowledge in 120...

read more