Automation is key for any business dealing with repetitive tasks. You might have heard that we launched our own Microsoft Power Automate-connector in the spring of 2019 and have been testing it out since then in various settings.
When choosing a contact center solution, it’s crucial to consider the software’s integration possibilities. The best call center software integrates easily with popular CRM and BI systems and enables customized solutions when necessary.
Enxhi Minaj has been working for LeadDesk for soon one year while finishing her master’s studies at the same time. She appreciates both the great professional team at LeadDesk where she feels she can always get help. Furthermore, Enxhi feels she has been able to grow professionally due to that she has had the possibility to deepen and broaden her expertise within the area of web development and learn a lot about problem solving together with the team.
The key to data-driven decision-making? Smart reporting. In this article we give you tips on how to make the most of contact center reporting and present some of our most used reports. Learn how to make the most of your data!
A few years ago, Eero Vilkko figured out that his dream job would be to work with Linux System administration – maintaining, developing and automating the infrastructure. Now he is working at LeadDesk with exactly this and feels he can really make a difference on the infrastructure side. He truly feels he has been able to grow professionally during his time at LeadDesk and enjoys the open and multicultural working environment.
Teemu Haikala was previously working with coding but got interested in a tester position at LeadDesk. Now seven years later he still feels he is learning new things and feels at home in the working community.
Contact Centers are used to abiding by the regulations set by lawmakers and industry groups. However, the conversation will move from simple compliance with privacy regulation towards ethics.
According to our recent survey, agent experience and performance are the biggest business challenges for nearly 50% of the respondents. What can be done to enhance agent experience?
Artificial intelligence, or AI, is the simulation of human intelligence by machines. This includes learning, reasoning and self-correction. AI in the contact center industry is entering a post-hype era, where we are finally seeing real-life examples of what the benefits are. Today, we can already use AI to convert speech to text and analyze the text.
The vast majority of people have smartphones and use several different channels for communication: web, mobile web, SMS, calling, apps, bots, email etc. Consequently, you should be prepared to serve them in the channels they want to be served in.
Self-service is a growing trend driven by both consumer behavior and cost-savings. The relationship between customer service and customer support will strengthen. We will also see the rise of new, highly focused contact centers with expertise to handle demanding cases.
A sales star, who jumped on the opportunity to join a market leading SaaS company and grew to become the #1 Salesperson of 2018.
Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.
The LeadDesk Machine interface has a big impact on agent efficiency because it is so intuitive and fast.
Are you handling sales or customer service over the phone, with a CRM that isn’t integrated with a dialer?
A virtual call center has many things in common with any other call center, with one significant difference: The call center agents do not need to be located in one central office. Since the agents use a virtual call center solution to connect, they can work from wherever they are.
How GDPR will affect the call center and telemarketing industry
A quick overview of consumer rights under GDPR and how LeadDesk can help you abide by them
The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.
Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed.
Quality assurance is about preventing mistakes, continually improving standards and staying on top of legal requirements. In this post we discuss 8 ways you can improve your QA.
Lauri Pukkinen, co-founder etc. at LeadDesk, walks us through their sales process and how Pipedrives plays a pivotal role in that.
LeadDesk was present at the Munltichannel Conference, providing our partners the possibility to chat with our Dutch team, at the LeadDesk booth