Self-service is a growing trend driven by both consumer behavior and cost-savings. The relationship between customer service and customer support will strengthen. We will also see the rise of new, highly focused contact centers with expertise to handle demanding cases.
Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.
The LeadDesk Machine interface has a big impact on agent efficiency because it is so intuitive and fast.
Are you handling sales or customer service over the phone, with a CRM that isn’t integrated with a dialer?
A virtual call center has many things in common with any other call center
How GDPR will affect the call center and telemarketing industry
A quick overview of consumer rights under GDPR and how LeadDesk can help you abide by them
The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.
Lauri Pukkinen, co-founder etc. at LeadDesk, walks us through their sales process and how Pipedrives plays a pivotal role in that.
LeadDesk was present at the Munltichannel Conference, providing our partners the possibility to chat with our Dutch team, at the LeadDesk booth