{"id":44620,"date":"2022-11-14T09:36:38","date_gmt":"2022-11-14T07:36:38","guid":{"rendered":"https:\/\/leaddesk.com\/customer-service\/"},"modified":"2023-04-27T10:11:49","modified_gmt":"2023-04-27T09:11:49","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/nl\/software\/customer-service\/","title":{"rendered":"LeadDesk voor klantenservice"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":50597,"parent":44922,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_subhero","acfe_flexible_toggle":"","title":"Laat klantenservice er eenvoudig uitzien","content":"Los problemen van klanten snel en via elk gewenst kanaal op. 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Het maakt niet uit. <strong>U kunt klanten altijd bedienen vanuit \u00e9\u00e9n centrale plek: LeadDesk voor klantenservice.<\/strong>","link":{"title":"Zie kanalen","url":"https:\/\/leaddesk.com\/nl\/software\/customer-service\/channels\/","target":""}},{"image":47811,"editor":"<h3>Personaliseer uw service verder dan alleen namen<\/h3>\r\nAlle klantcommunicatie wordt opgeslagen in \u00e9\u00e9n gespreksfeed. U kunt vragen uit het verleden in \u00e9\u00e9n oogopslag zien en navraag doen, of u kunt verwante problemen spotten op basis van eerdere gesprekken en <strong>uw klant ondersteuning bieden die beter aansluit op het probleem.<\/strong>","link":{"title":"Meer informatie","url":"https:\/\/leaddesk.com\/blog\/improve-customer-service-omnichannel-ai-2\/","target":"_blank"}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Geen lange wachttijden meer dankzij AI en automatisering","row":[{"image":47851,"editor":"<h3>Wijs de relevante agenten toe of plan callbacks in met IVR en ACMD<\/h3>\r\nZorg dat de klant altijd wordt verbonden met een persoon die zijn of haar probleem kan oplossen zonder de klant te moeten doorverbinden. <strong>Of geef klanten de optie te worden teruggebeld als het niet dringend is. Wachtmuziekjes zijn verleden zijn.<\/strong>","link":{"title":"Lees de volledige gids voor ACMD","url":"https:\/\/leaddesk.com\/nl\/blog\/automatic-call-and-messaging-distribution-gids\/","target":""}},{"image":48264,"editor":"<h3>Laat AI-chatbots tot wel 90% van de vragen afhandelen<\/h3>\r\nBeantwoord veelgestelde vragen voordat uw agenten ze te zien krijgen. Met een AI-chatbot kunt u <strong>de lengte van de wachtrij verminderen, de eerste responstijd verkorten en 60-90% van alle vragen beantwoorden zonder hulp van een agent.<\/strong>","link":{"title":"Lees een klantverhaal","url":"https:\/\/leaddesk.com\/casestudies\/varma\/","target":"_blank"}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"secondary","title":"\"De LeadDesk-chatbot is gebruiksvriendelijk en kan snel worden ingezet zonder technische vaardigheden.\"","text":"<i>Tiina Kurki, Senior Vice-President, pensioenservices en IT bij Varma<\/i>","button_1_text":"","button_1_link":"","button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Agentervaring en rapportage","row":[{"image":48075,"editor":"<h3>Blijf op de hoogte met realtime rapporten en wachtrijbeheer<\/h3>\r\nZorg dat u altijd op up-to-date blijft van de status van uw klantenservice-afdeling met live-rapporten en -dashboards. <strong>Optimaliseer en verdeel de werklast tussen agenten en wachtrijen wanneer de situatie verandert voor snellere responstijden en oplossingen.<\/strong>","link":{"title":"Lees meer over de best practices voor rapportage","url":"https:\/\/leaddesk.com\/blog\/reporting-best-practices-contact-centers\/","target":"_blank"}},{"image":47821,"editor":"<h3>Help agenten als dat nodig is<\/h3>\r\n<strong>Luister mee met gesprekken en gebruik de fluisterfunctie om uw agenten in uitdagende situaties te ondersteunen.<\/strong> U kunt ook chat en e-mail gebruiken zodat u uw teamgenoten in elke situatie kunt bijstaan.","link":{"title":"Boek een demo","url":"#contactForm","target":""}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Integratie en lokale ondersteuning","row":[{"image":47791,"editor":"<h3>Werkt met uw andere software<\/h3>\r\n<strong>LeadDesk voor klantenservice is cloudgebaseerd wat betekent dat u het op elk apparaat en op elke locatie met een internetverbinding kunt gebruiken.<\/strong> LeadDesk heeft een flexibele API zodat u het kunt verbinden en gebruiken met uw andere oplossingen.","link":{"title":"Lees meer over integraties ","url":"https:\/\/leaddesk.com\/nl\/integrations\/","target":"_blank"}},{"image":47831,"editor":"<h3>Krijg ondersteuning in uw eigen taal<\/h3>\r\nWij spreken uw taal. LeadDesk is actief in acht Europese landen en heeft lokale supportteams per land zodat u altijd hulp krijgt als u die nodig hebt.","link":{"title":"Boek een demo","url":"#contactForm","target":""}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":"","style_css":"primary","title":"\"Onze agenten zijn erg tevreden met LeadDesk. Het is eenvoudig om te leren, te gebruiken en aan te passen en dat verbetert de effici\u00ebntie van ons bedrijf drastisch.\"","text":"<i>Satu Sekki, teamlead klantenservice bij Edenred<\/i>","button_1_text":"","button_1_link":"","button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"Beveiliging en naleving","row":[{"image":47861,"editor":"<h3>AVG-compliant<\/h3>\r\nLeadDesk voor klantenservice is ontwikkeld op basis van de regelgeving van de AVG en alle servers die klantgegevens verwerken, staan in de EU. <strong>LeadDesk bevat tevens functies die u helpen te voldoen aan gegevensverzoeken.<\/strong>","link":{"title":"Meer informatie","url":"https:\/\/leaddesk.com\/blog\/gdpr-consumer-rights-2\/","target":"_blank"}},{"image":48065,"editor":"<h3>SOC 2- en ISO 27001-gecertificeerd<\/h3>\r\nJaarlijks onafhankelijk geaudit volgens de strikte industriestandaard voor gegevensverwerking en -beveiliging. <strong>Als u vertrouwelijke klantgegevens verwerkt, kies dan altijd voor een softwareprovider voor uw klantenservice die beschikt over de ISAE3000 SOC 2-accreditatie.<\/strong>","link":{"title":"Meer over SOC 2","url":"https:\/\/leaddesk.com\/blog\/what-is-isae3000-soc-2-why-is-it-important\/","target":"_blank"}}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"single_form","acfe_flexible_toggle":"","section_id":"contactForm","title":"Zie hoe LeadDesk klantenservice moeiteloos maakt","form":"[hubspot type=\"form\" portal=\"371850\" id=\"bfb88829-26ca-4fda-9d55-07fd29fb1249\"]","form_script":"","another_form":"","another_form_script":"","privacy_policy":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"all_features_subcategories","acfe_flexible_toggle":"","title":"LeadDesk voor klantenservice: volledige lijst met functies","category":[182],"categories_group":[{"title":"Omnichannel","tags":[217]},{"title":"Slimme verdeling","tags":[215]},{"title":"Effici\u00ebnt doorschakelen","tags":[216]},{"title":"Effici\u00ebnt contactenbeheer","tags":[207]},{"title":"Kwaliteitsbeheer","tags":[1860]},{"title":"Rapportages","tags":[208]},{"title":"Veiligheid \/ Betrouwbaarheid \/ Naleving","tags":[209]},{"title":"Overig","tags":[210]}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel klantenservicesoftware \u2013 LeadDesk<\/title>\n<meta name=\"description\" content=\"Bedien uw klanten in alle kanalen met \u00e9\u00e9n flexibele, cloudgebaseerde contactcenteroplossing. 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