{"id":52388,"date":"2022-11-28T10:51:16","date_gmt":"2022-11-28T09:51:16","guid":{"rendered":"https:\/\/leaddesk.com\/software\/customer-service\/omnichannel\/"},"modified":"2023-04-27T13:41:43","modified_gmt":"2023-04-27T12:41:43","slug":"omnichannel","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/nl\/software\/customer-service\/omnichannel\/","title":{"rendered":"Omnichannel"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":50617,"parent":44620,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":"","title":"Bedien klanten via het kanaal waar zij de voorkeur aan geven","content":"Zet de conversatie voort via sms, telefoon, e-mail of chat. Ga verder waar het gesprek was gestopt en doe dit vanuit \u00e9\u00e9n venster met LeadDesk voor klantenservice.","buttons":[{"style":"primary","label":"Boek een demo","link":{"title":"","url":"https:\/\/leaddesk.com\/nl\/book-a-demo\/","target":""}},{"style":"outline","label":"Wat is omnichannel?","link":{"title":"Omnichannel contactcenter ontrafeld","url":"https:\/\/leaddesk.com\/nl\/blog\/omnichannel-contactcenter-uitgelicht\/","target":"_blank"}}],"style":"--purple","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"content_multicolumn_text","acfe_flexible_toggle":"","columns":[{"title":"Spraak","text":"Praat met klanten met kristalhelder geluid.","more_link_title":"","more_link_url":""},{"title":"E-mail","text":"Verbetering van het traditionele supportkanaal online","more_link_title":"","more_link_url":""},{"title":"Sms","text":"Ideaal voor meldingen en korte follow-ups.","more_link_title":"","more_link_url":""},{"title":"Facebook Messenger","text":"Bedien gebruikers via sociale media vanuit LeadDesk voor klantenservice.","more_link_title":"","more_link_url":""},{"title":"Webchat","text":"Livechat met AI-ondersteuning op uw website.","more_link_title":"","more_link_url":""}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"hub_quote_slider","acfe_flexible_toggle":"","title":"","unique_id":0,"quote_slides":[{"blockquote":"\"Onze agenten zijn erg tevreden met LeadDesk. Het is eenvoudig om te leren, gebruiken en aan te passen en dat verbetert de effici\u00ebntie van ons bedrijf drastisch.\"","quote_author":"Satu Sekki","job_title":"Teamlead klantenservice bij Edenred","logo":48717}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"half_content_with_reversion","acfe_flexible_toggle":"","title":"","row":[{"image":47871,"editor":"

Betere service met conversaties<\/h3>\r\nBekijk in \u00e9\u00e9n weergave de hele gespreksgeschiedenis met de klant uit elk kanaal.<\/strong> Agenten kunnen eerdere interacties snel controleren en hun service direct per klant aanpassen.","link":""},{"image":47861,"editor":"

Sta altijd klaar voor uw klanten<\/h3>\r\nLeadDesk beschikt over een eigen serverinfrastructuur voor een gegarandeerde systeembeschikbaarheid van 99,95%<\/strong> zodat een gesprek met een klant nooit meer wordt verbroken.","link":""},{"image":48264,"editor":"

Snellere responstijden met AI<\/h3>\r\nGeavanceerde IVR zorgt ervoor dat u klanten meteen naar de juiste agent stuurt. De LeadDesk AI-chatbots behandelen veelvoorkomende algemene vragen<\/strong> zodat uw klanten ze niet hoeven te beantwoorden.","link":""},{"image":48065,"editor":"

Veilig, AVG-compliant en gebaseerd in de EU<\/h3>\r\nSOC2-geaccrediteerd en ISO27001-gecertificeerd. 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