{"id":47237,"date":"2020-10-08T06:00:51","date_gmt":"2020-10-08T03:00:51","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/multichannel-vs-omnichannel\/"},"modified":"2022-10-13T08:07:17","modified_gmt":"2022-10-13T07:07:17","slug":"multichannel-vs-omnichannel","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/nl\/blog\/multichannel-vs-omnichannel\/","title":{"rendered":"Multichannel vs. Omnichannel"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

De communicatie verandert en bedrijven moeten bijblijven om de service te kunnen bieden die de klanten vragen. Dit betekent dat er meer kanalen en meer complexiteit aan hun activiteiten worden toegevoegd. Dit leidt vaak tot nieuwe uitdagingen, omdat bedrijven meer geld steken in iets dat meer werk oplevert voor vertegenwoordigers. Dit leidt ook tot een minder goede ervaring, omdat klanten zich telkens weer op elke kanaal moeten herhalen.<\/p>\n","protected":false},"author":32,"featured_media":45882,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2168,2341],"tags":[2464],"acf":[],"yoast_head":"\nWaarom multichannel niet slagen in een omnichannel-wereld - LeadDesk<\/title>\n<meta name=\"description\" content=\"Wilt u concurreren als een modern contactcenter of klantenservice? Werk dan niet met multichannel-oplossingen en stel u open voor omnichannel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/nl\/blog\/multichannel-vs-omnichannel\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why multichannel won\u2019t cut it in an omnichannel world\" \/>\n<meta property=\"og:description\" content=\"Want to compete as a modern contact center or customer service? Then look past multichannel solutions and focus on embracing omnichannel.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/nl\/blog\/multichannel-vs-omnichannel\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-08T03:00:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-13T07:07:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/09\/Multichannel-vs.-omnichannel.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Why multichannel won\u2019t cut it in an omnichannel world\" \/>\n<meta name=\"twitter:description\" content=\"Want to compete as a modern contact center or customer service? 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