{"id":47241,"date":"2020-05-11T09:07:38","date_gmt":"2020-05-11T08:07:38","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/omnichannel-contact-center-demystified\/"},"modified":"2022-10-13T08:14:05","modified_gmt":"2022-10-13T07:14:05","slug":"omnichannel-contactcenter-uitgelicht","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/nl\/blog\/omnichannel-contactcenter-uitgelicht\/","title":{"rendered":"Het omnichannel contactcenter uitgelicht \u2013 hoe de klantervaring kan worden verbeterd"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Uit een onderzoek van Microsoft blijkt dat maar liefst 66% van de consumenten via ten minste drie verschillende communicatiekanalen contact opneemt met een klantenservice. Evenzo gaf 75% van de respondenten aan te verwachten dat klantenservicemedewerkers hen en hun aankoopgeschiedenis in alle kanalen herkennen.<\/p>\n","protected":false},"author":32,"featured_media":45892,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2341],"tags":[2464],"acf":[],"yoast_head":"\nHet omnichannel contactcenter uitgelicht \u2013 hoe de klantervaring kan worden verbeterd<\/title>\n<meta name=\"description\" content=\"Kijk wat u nodig heeft om uw contactcenter in staat te stellen uitstekende klantenservice te bieden in alle kanalen. 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There's no big mystery: you just need omnichannel software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/nl\/blog\/omnichannel-contactcenter-uitgelicht\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-11T08:07:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-13T07:14:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Omnichannel-contact-center-demystified-\u2013-how-to-improve-customer-experience_-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Omnichannel contact center demystified - LeadDesk\" \/>\n<meta name=\"twitter:description\" content=\"See what you need to enable your contact center to provide great customer service in all channels. 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