{"id":47244,"date":"2020-05-11T09:07:53","date_gmt":"2020-05-11T08:07:53","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/omnichannel-contact-center-software-supports-agents\/"},"modified":"2022-10-13T08:16:56","modified_gmt":"2022-10-13T07:16:56","slug":"medewerker-ssucces-met-omnichannel-software-voor-contact-centers","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/","title":{"rendered":"Geef uw medewerkers een grotere kans op succes met omnichannel software voor contact centers"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Van de klanten die contact maken met klantenservice, gebruikt 66% ten minste drie kanalen. Om uw medewerkers de kans te geven de omnichannel omgeving bij te benen, is het nodig om gegevens van alle afdelingen en contactkanalen te integreren in \u00e9\u00e9n makkelijk te gebruiken systeem – een softwaresysteem voor omnichannel contact centers.<\/p>\n","protected":false},"author":32,"featured_media":45892,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2341],"tags":[2464],"acf":[],"yoast_head":"\nGeef uw medewerkers een grotere kans op succes met omnichannel software voor contact centers<\/title>\n<meta name=\"description\" content=\"Van de klanten die contact maken met klantenservice, gebruikt 66% ten minste drie kanalen. Om uw medewerkers de kans te geven de omnichannel omgeving bij te benen, is het nodig om gegevens van alle afdelingen en contactkanalen te integreren in \u00e9\u00e9n makkelijk te gebruiken systeem - een softwaresysteem voor omnichannel contact centers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel contact center software supports agents \u2013 LeadDesk\" \/>\n<meta property=\"og:description\" content=\"66% of customers use at least 3 channels to contact customer service. Do your agents have the tools to cope in this omnichannel environment?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-11T08:07:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-13T07:16:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Enabling-agents-to-succeed-with-omnichannel-contact-center-software-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Omnichannel contact center software supports agents \u2013 LeadDesk\" \/>\n<meta name=\"twitter:description\" content=\"66% of customers use at least 3 channels to contact customer service. Do your agents have the tools to cope in this omnichannel environment?\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Enabling-agents-to-succeed-with-omnichannel-contact-center-software-1.png\" \/>\n<meta name=\"twitter:creator\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colm O Searcoid\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/\"},\"author\":{\"name\":\"Colm O Searcoid\",\"@id\":\"https:\/\/leaddesk.com\/nl\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\"},\"headline\":\"Geef uw medewerkers een grotere kans op succes met omnichannel software voor contact centers\",\"datePublished\":\"2020-05-11T08:07:53+00:00\",\"dateModified\":\"2022-10-13T07:16:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/\"},\"wordCount\":14,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/#organization\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"keywords\":[\"EN Blog Posts\"],\"articleSection\":[\"Omnichannel Customer Service\"],\"inLanguage\":\"nl-NL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/\",\"url\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/\",\"name\":\"Geef uw medewerkers een grotere kans op succes met omnichannel software voor contact centers\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/nl\/blog\/medewerker-ssucces-met-omnichannel-software-voor-contact-centers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"datePublished\":\"2020-05-11T08:07:53+00:00\",\"dateModified\":\"2022-10-13T07:16:56+00:00\",\"description\":\"Van de klanten die contact maken met klantenservice, gebruikt 66% ten minste drie kanalen. 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