{"id":45109,"date":"2022-09-29T13:05:44","date_gmt":"2022-09-29T12:05:44","guid":{"rendered":"https:\/\/leaddesk.com\/?page_id=45109"},"modified":"2022-11-02T12:43:37","modified_gmt":"2022-11-02T11:43:37","slug":"playbook","status":"publish","type":"page","link":"https:\/\/leaddesk.com\/no\/software\/icc-by-leaddesk\/playbook\/","title":{"rendered":"Playbook for ICC"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":44941,"menu_order":87,"comment_status":"closed","ping_status":"closed","template":"page-blocks-en.php","meta":{"content-type":"","footnotes":""},"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_hero_basic","acfe_flexible_toggle":false,"title":"F\u00e5 full kontroll og gj\u00f8r arbeidet lekende enkelt","content":"Med v\u00e5rt sanntidsverkt\u00f8y Playbook f\u00e5r du full kontroll over kontaktsenteret ditt. 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I dette kortet kan du se statistikk i forskjellige tidsrom og enkelt identifisere avvik.","more_link_title":"","more_link_url":""},{"title":"Send agentmelding","text":"Du kan raskt gi feedback til enkelte agenter eller til hele gruppen gjennom melding.","more_link_title":"","more_link_url":""},{"title":"Medlytt","text":"Med et tastetrykk kan du g\u00e5 inn og h\u00f8re p\u00e5 en aktiv samtale, b\u00e5de fra datamaskin og mobiltelefon, uansett hvor du er.","more_link_title":"","more_link_url":""},{"title":"Agentgruppekort og k\u00f8aktivitet","text":"Du f\u00e5r en rask og enkel oversikt over alle agenter, hva de gj\u00f8r i sanntid og viktige n\u00f8kkeltall. Du kan sortere agenter og k\u00f8er etter behov.","more_link_title":"","more_link_url":""},{"title":"K\u00f8niv\u00e5er og k\u00f8tid","text":"Disse kortene viser historiske data for bestemte k\u00f8er, og du kan velge tidsrom fra 15 minutter til siste m\u00e5ned. Du f\u00e5r ogs\u00e5 informasjonen beskrevet i en klar visualisering som viser fordelingen mellom ventetid, samtaletid, behandlingstid m.m.\r\n","more_link_title":"","more_link_url":""},{"title":"Agentgruppestatus","text":"Trenger du \u00e5 holde oversikt over flere k\u00f8er samtidig, kan du bruke summeringskortene. Da setter du opp flere sm\u00e5 kort p\u00e5 skjermen som viser sammendrag av alle k\u00f8ene dine.","more_link_title":"","more_link_url":""}],"unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":false,"style_css":"secondary","title":"Laget ditt spiller bedre n\u00e5r de blir trent. Playbook hjelper deg med \u00e5 oppn\u00e5 den visdommen og motivasjonen du trenger for \u00e5 v\u00e6re en effektiv leder.","text":"Er du klar for \u00e5 ta det neste steget? ","button_1_text":"Ta en prat med oss da vel! ","button_1_link":{"title":"","url":"https:\/\/leaddesk.com\/no\/book-a-demo\/","target":""},"button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"management_team","acfe_flexible_toggle":false,"management_team_person":[{"contact_info_image":44993,"name":"Silje Abrahamsen","manager_title":"Director Enterprise Sales Norway","contact_info_block_details":[{"company_info_title":"Tlf.","company_info_text":"+47 957 66 261"},{"company_info_title":"E-post","company_info_text":"silje.abrahamsen@leaddesk.com"}]},{"contact_info_image":45013,"name":"Benedicte R\u00f8nneberg","manager_title":"Key Account Manager Enterprise Sales Norway","contact_info_block_details":[{"company_info_title":"Tlf.","company_info_text":"+47 922 86 088"},{"company_info_title":"E-post","company_info_text":"benedicte.ronneberg@leaddesk.com"}]},{"contact_info_image":null,"name":"Marius Ellefsen","manager_title":"Account Manager Enterprise Sales Norway","contact_info_block_details":[{"company_info_title":"Tlf.","company_info_text":"+47 405 54 060"},{"company_info_title":"E-post","company_info_text":"marius.ellefsen@leaddesk.com"}]}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - 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