{"id":46946,"date":"2020-02-12T09:22:44","date_gmt":"2020-02-12T08:22:44","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/how-a-virtual-contact-center-solution-can-transform-your-business\/"},"modified":"2022-10-12T15:42:07","modified_gmt":"2022-10-12T14:42:07","slug":"skybasert-kontaktsenterlosning","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/no\/blog\/skybasert-kontaktsenterlosning\/","title":{"rendered":"Skybasert kontaktsenterl\u00f8sning"},"content":{"rendered":"<p>[et_pb_section bb_built=&raquo;1&#8243;][et_pb_row][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Et skybasert kontaktsenter har mange ting til felles med ethvert annet kontaktsenter, men har i tillegg \u00e9n vesentlig forskjell: Agentene trenger ikke \u00e5 v\u00e6re lokalisert p\u00e5 samme lokasjon. Bruker man en virtuell kontaktsenterl\u00f8sning for \u00e5 koble til, kan agentene jobbe fra hvor som helst.<\/p>\n","protected":false},"author":15,"featured_media":45886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2329],"tags":[2460],"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_subhero","acfe_flexible_toggle":false,"title":"Hvordan en skybasert kontaktsenterl\u00f8sning kan forbedre m\u00e5ten du driver virksomheten p\u00e5 ","content":"","subhero_image":45886,"buttons":null,"style":"--blue","subhero_tags":false,"subhero_readtime":false,"reading_time":"5","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"text_editor_wysiwyg","acfe_flexible_toggle":false,"text-content":"<em>Et skybasert kontaktsenter har mange ting til felles med ethvert annet kontaktsenter, men har i tillegg \u00e9n vesentlig forskjell: Agentene trenger ikke \u00e5 v\u00e6re lokalisert p\u00e5 samme lokasjon. Bruker man en virtuell kontaktsenterl\u00f8sning for \u00e5 koble til, kan agentene jobbe fra hvor som helst. I dette blogginnlegget l\u00e6rer du hvordan du kan bruke en skybasert kontaktsenterl\u00f8sning for \u00e5 transformere virksomheten din til det bedre. <\/em>\r\n<h3 style=\"text-align: left;\">Hvem drar nytte av et\u00a0skybasert\u00a0kontaktsenter?<\/h3>\r\n<ul style=\"text-align: left;\">\r\n \t<li>M\u00f8tebooking, der salgsteamet ditt bruker kontaktsenterl\u00f8sningen for \u00e5 planlegge avtaler, gjennomf\u00f8re unders\u00f8kelser og til slutt selge produkter og tjenester.<\/li>\r\n \t<li>Telemarketing, med et dedikert team av telefonselgere, vil kontaktsenterl\u00f8sningen effektivisere salget ditt ved hjelp av en prediktiv dialer og mer effektivt annonsere og selge dine produkter og tjenester.<\/li>\r\n \t<li>Kundeservice, hvor du bruker kontaktsenterl\u00f8sningen for \u00e5 h\u00e5ndtere innkommende kundehenvendelser fra flere kanaler.<\/li>\r\n \t<li>B\u00e5de innkommende- og utg\u00e5ende, alt-i-ett-l\u00f8sningen der du lar de samme personene h\u00e5ndtere b\u00e5de kundeservice og\u00a0salgsst\u00f8ttende\u00a0funksjoner.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<p style=\"text-align: left;\">Bare fordi du gir opp et fysisk\u00a0kontor, betyr ikke det at du m\u00e5 gi opp kvaliteten. En god <a href=\"https:\/\/leaddesk.com\/no\/outbound-sales\/\">skybasert kontaktsenterprogramvare<\/a> gir deg alle de samme funksjonalitetene som tradisjonell programvare, bare med lavere kostnader. Det har ikke noe \u00e5 si om du fokuserer\u00a0p\u00e5 inng\u00e5ende kundeservice, eller om du bruker en prediktiv\u00a0dialer for \u00e5 \u00f8ke salget, kan en virtuell\u00a0kontaktsenterprogramvare\u00a0hjelpe deg. Du har ogs\u00e5 full kontroll over aktiviteten med\u00a0detaljerte rapporter.<\/p>\r\n\r\n<h3><img class=\"alignnone wp-image-28634\" src=\"https:\/\/leaddesk.com\/no\/wp-content\/uploads\/sites\/15\/2020\/03\/Omni-woman.png\" alt=\"\" width=\"353\" height=\"282\" \/><\/h3>\r\n<h3 style=\"text-align: left;\">De viktigste fordelene med en virtuell kontaktsenterl\u00f8sning<\/h3>\r\n<p style=\"text-align: left;\"><strong>Kostnadseffektiv<\/strong><\/p>\r\n<p style=\"text-align: left;\">En\u00a0skybasert\u00a0kontaktsenterl\u00f8sning gir ogs\u00e5 mening ut fra et \u00f8konomisk perspektiv, siden de er;<\/p>\r\n\r\n<ul>\r\n \t<li style=\"text-align: left;\">Kostnadseffektivt. Ingen store investeringer er n\u00f8dvendig. Du vil spare penger ved \u00e5 eliminere b\u00e5de fysiske arbeidsstasjoner og utstyr.<\/li>\r\n \t<li style=\"text-align: left;\">Lett \u00e5 begynne \u00e5 bruke, ingen installasjonsprosess og lite behov for oppl\u00e6ring.<\/li>\r\n \t<li style=\"text-align: left;\">Skalerbar, slik at du kan administrere hektiske perioder mer effektivt.<\/li>\r\n \t<li style=\"text-align: left;\">Sikkert, siden du enkelt kan gi eller nekte tilgang systemet.<\/li>\r\n \t<li style=\"text-align: left;\">Detaljerte rapporter for \u00e5 avdekke forbedringspotensialer.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\nDet trenger ikke v\u00e6re s\u00e5 komplisert \u00e5 sette opp et kontaktsenter. Alt du trenger er en god l\u00f8sning, internettforbindelse og noen som kan\u00a0besvare\u00a0den virtuelle telefonen.\r\n<p style=\"text-align: left;\"><strong>Flerkanals kundesupport<\/strong><\/p>\r\n<p style=\"text-align: left;\">I dag betyr kundesupport mer enn bare \u00e5 ha en telefonlinje \u00e5pen. N\u00f8kkelen fremover er \u00e5 v\u00e6re tilgjengelig i den spesifikke kanalen som kundene dine vil bruke. Derfor blir flerkanalsl\u00f8sninger raskt normen for leverand\u00f8rer av kontaktsenterl\u00f8sninger.<\/p>\r\n<p style=\"text-align: left;\">Med en god skybasert kontaktsenterl\u00f8sning gj\u00f8r tale, e-post, chat, SMS og integrasjoner med sosiale medier det enkelt \u00e5 hjelpe kundene dine i en hvilken som helst kanal, helt s\u00f8ml\u00f8st. Det gir agentene dine litt ro i sjelen fordi de ikke trenger \u00e5 logge seg p\u00e5 forskjellige portaler og hoppe fra kanal til kanal.<\/p>\r\n<p style=\"text-align: left;\"><strong>24\/7 tilgjengelighet og mulighet for eksternt arbeid<\/strong><\/p>\r\n<p style=\"text-align: left;\">For mange er det viktig\u00a0\u00e5 v\u00e6re tilgjengelig 24\/7\u00a0for kundene sine.\u00a0Med en virtuell kontaktsenterl\u00f8sning kan du enkelt\u00a0v\u00e6re der for dine kunder til enhver tid. Siden en\u00a0skybasert\u00a0kontaktsenterprogramvare lar deg jobbe hvor som helst i verden, kan du ha et dedikert kunde- eller salgsst\u00f8tteteam i en rekke\u00a0ulike lokasjoner og tidssoner.<\/p>\r\n<p style=\"text-align: left;\">Med en\u00a0skybasert\u00a0kontaktsenter-programvare kan du ogs\u00e5 la agentene dine jobbe hjemmefra, og\u00a0dermed ha tilgang til flere agenter ved behov i ekstra krevende tider, akkurat som\u00a0<a href=\"https:\/\/leaddesk.com\/no\/casestudies\/manpower-group\/\">Manpower gjorde da de\u00a0endret deres gamle system til LeadDesk.<\/a><\/p>\r\n<p style=\"text-align: left;\">En god l\u00f8sning vil ogs\u00e5 gj\u00f8re det mulig for \u00e5 koble seg til de andre systemene dine, slik at\u00a0teamet ditt\u00a0enkelt f\u00e5r tilgang til alle dataene som er n\u00f8dvendige for \u00e5 h\u00e5ndtere de aktuelle kundesakene.<\/p>\r\n\r\n<h3 style=\"text-align: left;\"><img class=\" wp-image-28633 alignnone\" src=\"https:\/\/leaddesk.com\/no\/wp-content\/uploads\/sites\/15\/2020\/03\/form.png\" alt=\"\" width=\"279\" height=\"264\" \/><\/h3>\r\n<h3 style=\"text-align: left;\">Til slutt, en rask sjekkliste.<\/h3>\r\n<p style=\"text-align: left;\">N\u00e5r du velger en virtuell kontaktsenterprogramvare, m\u00e5 du s\u00f8rge for at du i det minste f\u00e5r\u00a0tilgang til f\u00f8lgende funksjoner:<\/p>\r\n\r\n<ul>\r\n \t<li style=\"text-align: left;\">Flerkanalsfunksjoner - tale, e-post, webchat, sms, sosiale medier, etc.<\/li>\r\n \t<li style=\"text-align: left;\"><a href=\"https:\/\/leaddesk.com\/no\/rapportering\/\">Enkle rapporteringsverkt\u00f8y<\/a> - Automatisk sporings- og kontrollfunksjoner, sanntidsrapporter n\u00e5r og hvor som helst.<\/li>\r\n \t<li style=\"text-align: left;\"><a href=\"https:\/\/leaddesk.com\/no\/integrations\/\">Fleksible integrasjoner<\/a> - S\u00f8ml\u00f8se forbindelser mellom eksisterende salgs- og kontaktverkt\u00f8y.<\/li>\r\n \t<li style=\"text-align: left;\">Sikkerhet - Data er p\u00e5 sikre servere i skyen, og ingen data vil bli lagret p\u00e5 en agents datamaskin.<\/li>\r\n \t<li style=\"text-align: left;\">Fleksibilitet - ikke alle agenter er knyttet til ett bestemt sted.<\/li>\r\n<\/ul>","text-script":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":false,"style_css":"secondary","title":" \u00d8nsker du \u00e5 bytte til en skybasert l\u00f8sning?","text":"","button_1_text":"Bestill en personlig demo","button_1_link":{"title":"","url":"\/no\/book-a-demo\/","target":""},"button_2_text":"","button_2_link":"","unique_css_name":"","custom_css":""}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Skybasert kontaktsenterl\u00f8sning - LeadDesk Norge<\/title>\n<meta name=\"description\" content=\"Et skybasert kontaktsenter har mange ting til felles med ethvert annet kontaktsenter, men har i tillegg \u00e9n vesentlig forskjell: Agentene trenger ikke \u00e5 v\u00e6re lokalisert p\u00e5 samme lokasjon.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/no\/blog\/skybasert-kontaktsenterlosning\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Skybasert kontaktsenterl\u00f8sning\" \/>\n<meta property=\"og:description\" content=\"A virtual contact center has many things in common with any other contact center, with one significant difference: The contact center agents do not need to be located in one central office. 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