Quality assurance is about preventing mistakes, continually improving standards and staying on top of legal requirements. In this post we discuss 8 ways you can improve your QA.

Are you benefiting from CRM integration? For sales teams, contact centers, SMEs and larger enterprises, a CRM system is often found at the heart of business

In this blog, we show you 4 hacks to upgrade your call center management. We also tell you the one thing you should stop doing and avoid at all costs.