Conversation-driven customer service software for omnichannel communication

Empower your agents to talk and message with customers in any channel. LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view.

Omnichannel customer service software features

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Stop handling tickets. Start having conversations. With a user interface that collects calls, SMS’s, emails and instant messages to the same dialogue, LeadDesk removes any distractions and supports your agents in their main task: making the customers happy.

See all that matters in one view

No more guesswork or jumping from one application to the next. All of the customer’s communication history is collected to the same dialogue view. Your agents can immediately get on top of the customers’ past and pick up where the conversation ended the last time.

The user interface is easy to learn and fast to use, making it ideal for fast adoption.

Work across channels

Let customers reach you in their favourite channel, whether it’s calling, e-mails, SMS, Facebook Messenger or webchat.

Switching between channels is effortless, so your agents can answer in the channel best-suited to solve the customer’s issue.

All channels can be served with the same inbound queues, so you’ll always have balanced agent allocation between channels.

Read more about our customer service channels

Get the right agent on the line

Create custom IVR’s. Manage Automatic Call and Messaging Distribution based on anything from agents skills to premium memberships.

LeadDesk provides easy-to-use but powerful customisation tools for admins enabling you to forward the customers to the best agent possible. Staying on top of your SLA’s is now more straight-forward than ever.

Find out more from our full guide to ACMD

See what’s truly going on

Monitor your operations in real time. You can always see the current situation in customer queues and adjust the queues as you like.

Remote listen to any calls or even use the whisper feature to help your agents during calls. Reporting templates and fully customisable reporting tools enable you to stay on top of your customer service team.

Learn more about reporting best practices

Scalable customer service software with peerless audio quality

As a cloud solution, LeadDesk works anywhere: from home, the office or a summer cabin. The software is instantly scalable as new seats can be added with just a few clicks.

Our ultra-strong call platform handles 500 M+ calls every year. It ensures high-quality call audio and reduces the chance of dropped calls.

LeadDesk also integrates to your existing infrastructure, such as a CRM, with modern API’s.

Learn more about integrations

Get support in your own language

Our own customer service team is happy to support you in your local language in any questions you may have.

LeadDesk also adheres to the regulation in each market ensuring that your business is compliant. Memberships in local industry organisations help us understand and support your market. As our servers are in Europe your data will not be handled outside of the EU.

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Over 10,000 happy users around the world

Case study
be a part

Learn how Be a part use the LeadDesk Contact Center as a Service solution (CCaaS) in the field and at events to serve customers on multiple channels.

Read full case study See all case studies

Why adopt the LeadDesk customer service software?


Handle all communication channels from the same software.


Easily create, edit and manage IVR's, queues and AC&MD yourself.

High quality audio

Crystal clear sound quality thanks to our proprietary call platform.


Ensure your operation's success with real-time monitoring and reporting.

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