{"id":45354,"date":"2020-05-11T09:07:38","date_gmt":"2020-05-11T08:07:38","guid":{"rendered":"https:\/\/leaddesk.com\/blog\/omnichannel-contact-center-demystified\/"},"modified":"2022-10-11T11:20:00","modified_gmt":"2022-10-11T10:20:00","slug":"omnichannel-kontaktcenter-forklarat","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/","title":{"rendered":"Omnichannel kontaktcenter f\u00f6rklarat"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Se vad du beh\u00f6ver f\u00f6r att g\u00f6ra det m\u00f6jligt f\u00f6r ditt kontaktcenter att erbjuda fantastisk kundtj\u00e4nst i alla kanaler. Det finns inga hemligheter med det: du beh\u00f6ver bara omnichannel programvara.<\/p>\n","protected":false},"author":32,"featured_media":45899,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2236],"tags":[2235],"acf":{"blocks_en_new":[{"acf_fc_layout":"hub_subhero","acfe_flexible_toggle":false,"title":"Omnichannel kontaktcenter f\u00f6rklarat\u2013 hur f\u00f6rb\u00e4ttrar man kundupplevelsen?","content":"","subhero_image":45899,"buttons":null,"style":"--blue","subhero_tags":false,"subhero_readtime":false,"reading_time":"2","title_html":"h1","unique_css_name":"","custom_css":""},{"acf_fc_layout":"text_editor_wysiwyg","acfe_flexible_toggle":false,"text-content":"En <a href=\"https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2019\/11\/21\/the-global-state-of-customer-service\/\">studie utf\u00f6rd av Microsoft <\/a>visade att hela 66% av konsumenter anv\u00e4nder sig av minst tre olika kommunikationskanaler f\u00f6r att kontakta kundtj\u00e4nst. Likas\u00e5 uppger 75% av de svarande att de f\u00f6rv\u00e4ntar sig att kundtj\u00e4nstmedarbetare ska ha koll p\u00e5 dem och deras k\u00f6phistorik i alla kanaler.\r\n\r\nDet \u00e4r den typen av service vi alla vill ha: effektiv, personlig och enligt v\u00e5ra egna villkor.\r\n\r\nDet \u00e4r h\u00e4r omnichannel kommer in i bilden. Omnichannel \u00e4r en strategi f\u00f6r att f\u00f6rb\u00e4ttra kundupplevelse genom att samla ihop kundens kontaktytor med m\u00e5l att erbjuda samma h\u00f6gkvalitetsservice i alla kanaler.\r\n<h2>Omnichannel fr\u00e5n en kunds perspektiv<\/h2>\r\nFantastisk kundupplevelse \u00e4r ofta resultatet av flera samverkande faktorer.\r\n\r\nIngen gillar till exempel att bli skickad fram och tillbaka mellan olika kanaler n\u00e4r man f\u00f6rs\u00f6ker att slutf\u00f6ra sin order eller l\u00f6sa ett problem. Vi f\u00f6redrar ist\u00e4llet att l\u00f6sa v\u00e5ra problem direkt, vare sig det \u00e4r via telefon, chatt, e-post, sms eller andra kommunikationskanaler vi v\u00e4ljer.\r\n\r\nD\u00e4remot kan det ibland sj\u00e4lvklart vara positivt att byta kanaler. Till exempel f\u00f6redrar vi ibland att \u00e4ndra kommunikationskanal fr\u00e5n telefon till e-post, f\u00f6r att vi ska f\u00e5 mer tid att g\u00f6ra ett informerat beslut och studera alla dokument.\r\n\r\nIfall det skulle finnas behov av att byta kanal b\u00f6r vi kunna forts\u00e4tta att kommunicera med samma kundtj\u00e4nstmedarbetare eller s\u00e5 b\u00f6r n\u00e4sta person \u00e5tminstone ha tillg\u00e5ng till samma information.\r\n\r\n<strong>Omnichannel m\u00f6jligg\u00f6r:<\/strong>\r\n<ul>\r\n \t<li style=\"text-align: left;\">b\u00e4ttre kundupplevelse<\/li>\r\n \t<li style=\"text-align: left;\">kanaloberoende service<\/li>\r\n \t<li style=\"text-align: left;\">fortsatt kommunikation fr\u00e5n en kanal till en annan.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\nFr\u00e5n en kunds perspektiv \u00e4r det h\u00e4r sj\u00e4lvklart. F\u00f6r att d\u00e4remot kunna uppfylla dessa behov m\u00e5ste du s\u00e4kerst\u00e4lla att ditt kontaktcenter kan erbjuda omnichanneltj\u00e4nster.\r\n<h2>Hur ser ett omnichannel kontaktcenter ut?<\/h2>\r\nDet \u00e4r faktiskt inget mystiskt med det. Genom att v\u00e4lja den r\u00e4tta omnichannell\u00f6sningen s\u00e5 blir det faktiskt enklare att driva ditt kontaktcenter, inte sv\u00e5rare. Eftersom alla kanaler kan hanteras fr\u00e5n en och samma applikation kommer du att ha f\u00e4rre program att oroa dig \u00f6ver.\r\n\r\nKundtj\u00e4nstmedarbetare b\u00f6r kunna se all kommunikation och kundinformation i en och samma vy, s\u00e5 att man till exempel inte beh\u00f6ver v\u00e4xla fr\u00e5n ett system till ett annat f\u00f6r att kunna se kontakthistorik. Med hj\u00e4lp av denna vy kan de snabbt besvara kunder oavsett vilken kanal de anv\u00e4nder.\r\n\r\nF\u00f6r chefer g\u00f6r omnichannelprogram det enklare att automatiskt f\u00f6rdela arbetsuppgifter mellan medarbetare efter deras f\u00e4rdigheter och andra kriterier. Till exempel kan nyckelord i e-postmeddelanden h\u00e4nvisa kunden till en medarbetare med r\u00e4tt expertis f\u00f6r att kunna l\u00f6sa det aktuella problemet \u00f6ver telefon.\r\n\r\nP\u00e5 s\u00e5 s\u00e4tt kan du erbjuda dina kunder samma fantastiska upplevelse i alla kanaler.","text-script":"","unique_css_name":"","custom_css":""},{"acf_fc_layout":"centered_text_block","acfe_flexible_toggle":false,"style_css":"primary","title":"Vill du f\u00e5 reda p\u00e5 mer om alla f\u00f6rdelar och funktioner omnichannel har att erbjuda?","text":"Ta reda p\u00e5 mer  genom att ladda ned v\u00e5r senaste trendrapport. Ja, omnichannel ing\u00e5r definitivt i rapporten! ","button_1_text":"Omnichannel fr\u00e5n en kunds perspektiv ","button_1_link":"","button_2_text":"Ladda ned trendrapport","button_2_link":{"title":"","url":"https:\/\/offers.leaddesk.com\/5-megatrends-handbook","target":"","0":"https:\/\/offers.leaddesk.com\/5-megatrends-handbook"},"unique_css_name":"","custom_css":""}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel kontaktcenter f\u00f6rklarat\u2013 hur f\u00f6rb\u00e4ttrar man kundupplevelsen?<\/title>\n<meta name=\"description\" content=\"Se vad du beh\u00f6ver f\u00f6r att g\u00f6ra det m\u00f6jligt f\u00f6r ditt kontaktcenter att erbjuda fantastisk kundtj\u00e4nst i alla kanaler. Det finns inga hemligheter med det: du beh\u00f6ver bara omnichannel programvara.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel contact center demystified - LeadDesk\" \/>\n<meta property=\"og:description\" content=\"See what you need to enable your contact center to provide great customer service in all channels. There&#039;s no big mystery: you just need omnichannel software.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-11T08:07:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-11T10:20:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Omnichannel-contact-center-demystified-\u2013-how-to-improve-customer-experience_-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Colm O Searcoid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Omnichannel contact center demystified - LeadDesk\" \/>\n<meta name=\"twitter:description\" content=\"See what you need to enable your contact center to provide great customer service in all channels. There&#039;s no big mystery: you just need omnichannel software.\" \/>\n<meta name=\"twitter:creator\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colm O Searcoid\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\"},\"author\":{\"name\":\"Colm O Searcoid\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\"},\"headline\":\"Omnichannel kontaktcenter f\u00f6rklarat\",\"datePublished\":\"2020-05-11T08:07:38+00:00\",\"dateModified\":\"2022-10-11T10:20:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\"},\"wordCount\":4,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#organization\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"keywords\":[\"EN Blog Posts\"],\"articleSection\":[\"Omnichannel Customer Service\"],\"inLanguage\":\"sv-SE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\",\"url\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\",\"name\":\"Omnichannel kontaktcenter f\u00f6rklarat\u2013 hur f\u00f6rb\u00e4ttrar man kundupplevelsen?\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"datePublished\":\"2020-05-11T08:07:38+00:00\",\"dateModified\":\"2022-10-11T10:20:00+00:00\",\"description\":\"Se vad du beh\u00f6ver f\u00f6r att g\u00f6ra det m\u00f6jligt f\u00f6r ditt kontaktcenter att erbjuda fantastisk kundtj\u00e4nst i alla kanaler. Det finns inga hemligheter med det: du beh\u00f6ver bara omnichannel programvara.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png\",\"width\":960,\"height\":960},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/sv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Omnichannel kontaktcenter f\u00f6rklarat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#website\",\"url\":\"https:\/\/leaddesk.com\/sv\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/sv\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/sv\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d\",\"name\":\"Colm O Searcoid\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g\",\"caption\":\"Colm O Searcoid\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Omnichannel kontaktcenter f\u00f6rklarat\u2013 hur f\u00f6rb\u00e4ttrar man kundupplevelsen?","description":"Se vad du beh\u00f6ver f\u00f6r att g\u00f6ra det m\u00f6jligt f\u00f6r ditt kontaktcenter att erbjuda fantastisk kundtj\u00e4nst i alla kanaler. Det finns inga hemligheter med det: du beh\u00f6ver bara omnichannel programvara.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/","og_locale":"sv_SE","og_type":"article","og_title":"Omnichannel contact center demystified - LeadDesk","og_description":"See what you need to enable your contact center to provide great customer service in all channels. There's no big mystery: you just need omnichannel software.","og_url":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_published_time":"2020-05-11T08:07:38+00:00","article_modified_time":"2022-10-11T10:20:00+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2020\/05\/Omnichannel-contact-center-demystified-\u2013-how-to-improve-customer-experience_-1.png","type":"image\/png"}],"author":"Colm O Searcoid","twitter_card":"summary_large_image","twitter_title":"Omnichannel contact center demystified - LeadDesk","twitter_description":"See what you need to enable your contact center to provide great customer service in all channels. There's no big mystery: you just need omnichannel software.","twitter_creator":"@leaddesk","twitter_site":"@leaddesk","twitter_misc":{"Skriven av":"Colm O Searcoid"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#article","isPartOf":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/"},"author":{"name":"Colm O Searcoid","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d"},"headline":"Omnichannel kontaktcenter f\u00f6rklarat","datePublished":"2020-05-11T08:07:38+00:00","dateModified":"2022-10-11T10:20:00+00:00","mainEntityOfPage":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/"},"wordCount":4,"commentCount":0,"publisher":{"@id":"https:\/\/leaddesk.com\/sv\/#organization"},"image":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","keywords":["EN Blog Posts"],"articleSection":["Omnichannel Customer Service"],"inLanguage":"sv-SE"},{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/","url":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/","name":"Omnichannel kontaktcenter f\u00f6rklarat\u2013 hur f\u00f6rb\u00e4ttrar man kundupplevelsen?","isPartOf":{"@id":"https:\/\/leaddesk.com\/sv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","datePublished":"2020-05-11T08:07:38+00:00","dateModified":"2022-10-11T10:20:00+00:00","description":"Se vad du beh\u00f6ver f\u00f6r att g\u00f6ra det m\u00f6jligt f\u00f6r ditt kontaktcenter att erbjuda fantastisk kundtj\u00e4nst i alla kanaler. Det finns inga hemligheter med det: du beh\u00f6ver bara omnichannel programvara.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-6.png","width":960,"height":960},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/sv\/blog\/omnichannel-kontaktcenter-forklarat\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/sv\/"},{"@type":"ListItem","position":2,"name":"Omnichannel kontaktcenter f\u00f6rklarat"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/sv\/#website","url":"https:\/\/leaddesk.com\/sv\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/sv\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/sv\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/sv\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/sv\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]},{"@type":"Person","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/8c8e8ace1aa43f7c4674f3ab99497e7d","name":"Colm O Searcoid","image":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8319360171123cb66cd73725ca1f8120?s=96&d=mm&r=g","caption":"Colm O Searcoid"}}]}},"publishpress_future_action":{"enabled":false,"date":"2026-09-13 02:37:26","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/posts\/45354"}],"collection":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/comments?post=45354"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/posts\/45354\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/media\/45899"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/media?parent=45354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/categories?post=45354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/tags?post=45354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}