{"id":45376,"date":"2022-09-30T12:58:32","date_gmt":"2022-09-30T11:58:32","guid":{"rendered":"https:\/\/leaddesk.com\/?p=45376"},"modified":"2022-10-12T09:45:35","modified_gmt":"2022-10-12T08:45:35","slug":"samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data","status":"publish","type":"post","link":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/","title":{"rendered":"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.<\/p>\n","protected":false},"author":42,"featured_media":45849,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[2233],"tags":[],"acf":[],"yoast_head":"\nSamtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data - LeadDesk<\/title>\n<meta name=\"description\" content=\"Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data\" \/>\n<meta property=\"og:description\" content=\"Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\" \/>\n<meta property=\"og:site_name\" content=\"LeadDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leaddesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-30T11:58:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-12T08:45:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"john\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:site\" content=\"@leaddesk\" \/>\n<meta name=\"twitter:label1\" content=\"Skriven av\" \/>\n\t<meta name=\"twitter:data1\" content=\"john\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\"},\"author\":{\"name\":\"john\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/24600d5342b0695769bc389b1e1d7498\"},\"headline\":\"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data\",\"datePublished\":\"2022-09-30T11:58:32+00:00\",\"dateModified\":\"2022-10-12T08:45:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#organization\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png\",\"articleSection\":[\"Blog Posts\"],\"inLanguage\":\"sv-SE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\",\"url\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\",\"name\":\"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data - LeadDesk\",\"isPartOf\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png\",\"datePublished\":\"2022-09-30T11:58:32+00:00\",\"dateModified\":\"2022-10-12T08:45:35+00:00\",\"description\":\"Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.\",\"breadcrumb\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png\",\"width\":960,\"height\":960},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/leaddesk.com\/sv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#website\",\"url\":\"https:\/\/leaddesk.com\/sv\/\",\"name\":\"LeadDesk\",\"description\":\"Contact Center Software for Sales and Customer Service\",\"publisher\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/leaddesk.com\/sv\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#organization\",\"name\":\"LeadDesk\",\"url\":\"https:\/\/leaddesk.com\/sv\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"contentUrl\":\"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png\",\"width\":2400,\"height\":2400,\"caption\":\"LeadDesk\"},\"image\":{\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/leaddesk\/\",\"https:\/\/x.com\/leaddesk\",\"https:\/\/www.instagram.com\/leaddesk\/\",\"https:\/\/linkedin.com\/company\/2365022\/\",\"https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/24600d5342b0695769bc389b1e1d7498\",\"name\":\"john\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8beb8195b3113156e90cad02d764b199?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8beb8195b3113156e90cad02d764b199?s=96&d=mm&r=g\",\"caption\":\"john\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data - LeadDesk","description":"Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/","og_locale":"sv_SE","og_type":"article","og_title":"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data","og_description":"Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.","og_url":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/","og_site_name":"LeadDesk","article_publisher":"https:\/\/www.facebook.com\/leaddesk\/","article_published_time":"2022-09-30T11:58:32+00:00","article_modified_time":"2022-10-12T08:45:35+00:00","og_image":[{"width":960,"height":960,"url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png","type":"image\/png"}],"author":"john","twitter_card":"summary_large_image","twitter_creator":"@leaddesk","twitter_site":"@leaddesk","twitter_misc":{"Skriven av":"john"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#article","isPartOf":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/"},"author":{"name":"john","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/24600d5342b0695769bc389b1e1d7498"},"headline":"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data","datePublished":"2022-09-30T11:58:32+00:00","dateModified":"2022-10-12T08:45:35+00:00","mainEntityOfPage":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/"},"wordCount":9,"publisher":{"@id":"https:\/\/leaddesk.com\/sv\/#organization"},"image":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png","articleSection":["Blog Posts"],"inLanguage":"sv-SE"},{"@type":"WebPage","@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/","url":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/","name":"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data - LeadDesk","isPartOf":{"@id":"https:\/\/leaddesk.com\/sv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage"},"image":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage"},"thumbnailUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png","datePublished":"2022-09-30T11:58:32+00:00","dateModified":"2022-10-12T08:45:35+00:00","description":"Artificiell intelligens, AI, \u00e4r ett hett \u00e4mne och ett vanligt f\u00f6rekommande ord i olika kanaler. Men hur kan AI hj\u00e4lpa dig som leder ett kontaktcenter i praktiken? Det diskuterades under den digitala arenan Connect20 vid en f\u00f6rel\u00e4sning med Tony M\u00e5rshans.","breadcrumb":{"@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#primaryimage","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2022\/09\/post-default-1.png","width":960,"height":960},{"@type":"BreadcrumbList","@id":"https:\/\/leaddesk.com\/sv\/blog\/samtalsanalys-med-ai-ger-nya-nyckeltal-och-objektiva-data\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/leaddesk.com\/sv\/"},{"@type":"ListItem","position":2,"name":"Samtalsanalys med AI \u2013 ger nya nyckeltal och objektiva data"}]},{"@type":"WebSite","@id":"https:\/\/leaddesk.com\/sv\/#website","url":"https:\/\/leaddesk.com\/sv\/","name":"LeadDesk","description":"Contact Center Software for Sales and Customer Service","publisher":{"@id":"https:\/\/leaddesk.com\/sv\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/leaddesk.com\/sv\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/leaddesk.com\/sv\/#organization","name":"LeadDesk","url":"https:\/\/leaddesk.com\/sv\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","contentUrl":"https:\/\/leaddesk.com\/wp-content\/uploads\/2023\/07\/leaddesk_symbol_leaddesk_blue.png","width":2400,"height":2400,"caption":"LeadDesk"},"image":{"@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leaddesk\/","https:\/\/x.com\/leaddesk","https:\/\/www.instagram.com\/leaddesk\/","https:\/\/linkedin.com\/company\/2365022\/","https:\/\/www.youtube.com\/channel\/UCjB4SgGKs2xz80H4cQH95qw"]},{"@type":"Person","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/24600d5342b0695769bc389b1e1d7498","name":"john","image":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/leaddesk.com\/sv\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8beb8195b3113156e90cad02d764b199?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8beb8195b3113156e90cad02d764b199?s=96&d=mm&r=g","caption":"john"}}]}},"publishpress_future_action":{"enabled":false,"date":"2026-04-27 11:55:19","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/posts\/45376"}],"collection":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/comments?post=45376"}],"version-history":[{"count":0,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/posts\/45376\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/media\/45849"}],"wp:attachment":[{"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/media?parent=45376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/categories?post=45376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leaddesk.com\/sv\/wp-json\/wp\/v2\/tags?post=45376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}