LeadML:

The LeadDesk Markup Language

LeadML can be used to define process flows for incoming calls, extending the LeadDesk Flow-tool.

With the flow tool you can forward any incoming call to your own LeadML URL, which can then process the call onward: play a message, prompt the caller any any number of different actions.

For example this example will play a message to the caller:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Say>Starting in</Say>
<Pause length="1"/>
<Say>3</Say>
<Pause length="1"/>
<Say>2</Say>
<Pause length="1"/>
<Say>1</Say>
<Pause length="1"/>
<Say>Start</Say>
 </Response>

LeadML also provides a Twilio TwiML(r) compatible interface for the most used features on TwiML. This is provided by a TwiML compatible subset of XML schema.

The following commands are compatible with the TwiML specification:

  • Say – To generate text-to-speech to caller
  • Play – To play an audio file from a given URL to the caller
  • Number – To forward the call to an agent, LeadDesk Queue or a PSTN number
  • Gather – To collect a digits from the caller
  • Hangup – To hangup the call
  • Redirect – To redirect the caller to a different LeadML document
  • Pause – To pause the call for a given time
  • Reject – To terminate a call without answering it

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