LeadDesk agents customer card can be replaced by a custom URL / website with customized parameters or an external web service can be brought into LeadDesk.
Card replaced by customer search from the Swedish business directory hitta.se
This can be configured on per campaign based under the campaign settings:
The contact_id and other identifiable parameters of the contact and call can be sent to the URL as get parameters. Using this information our API can be used to completely replace the original contact card if required. From inside the custom customer card a developer can also call a range of functions in-order to control the call or recording for example. Please see the article under PostMessages for further details.