CUSTOMER SERVICE

Increase your first call resolution

Solve your customers’ problems the first they time get in touch with LeadDesk’s intelligent customer service solution.

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Why choose LeadDesk as your customer service software?

Agents have their specialties. With intelligent call and email distribution, LeadDesk helps forward your customers to the right agent every single time. LeadDesk offers a flexible IVR, easy CRM integrations and skills based routing. That’s why it enables you to run an efficient customer service organisation that results in increased customer satisfaction.

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Calls, emails, SMS, chats

Collect all customer service requests in the same queues to effectively prioritize your agents work.

Intelligent blending

Blend inbound and outbound calls seamlessly to agents and improve their productivity.

Powerful monitoring and reporting

Stay on top of your business with call monitoring, live dashboards and compelling reporting tools.

Case study
Intrum Justitia

A leading European credit management and solutions company Intrum Justitia wanted a close partner that could provide local support in the local language. They also needed someone able to answer the data handling and security needs of demanding financial clients. See why they chose LeadDesk.

Looking for an outbound sales or customer service solution?

On top of inbound sales, LeadDesk shines in calling out to the right customers and handling a massive number of customer feedback.

Explore our outbound sales solution Explore our inbound sales solution