Solve your customers’ problems the first they time get in touch with LeadDesk’s intelligent customer service solution.Try it for free
Agents have their specialties. With intelligent call and email distribution, LeadDesk helps forward your customers to the right agent every single time. LeadDesk offers a flexible IVR, easy CRM integrations and skills based routing. That’s why it enables you to run an efficient customer service organisation that results in increased customer satisfaction.Free trial
Collect all customer service requests in the same queues to effectively prioritize your agents work.
Blend inbound and outbound calls seamlessly to agents and improve their productivity.
Stay on top of your business with call monitoring, live dashboards and compelling reporting tools.
A leading European credit management and solutions company Intrum Justitia wanted a close partner that could provide local support in the local language. They also needed someone able to answer the data handling and security needs of demanding financial clients. See why they chose LeadDesk.
Use our API to customise LeadDesk to do whatever your business needs.
The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.
Compliant with local regulations
Our wide network of hosts, in several EU countries, ensure high uptime and security.
All our data is stored in the EU, according to EU and GDPR requirements and safety standards.
Configure dashboards or limit access based on team role or office or IP.
Easily save and access your favourite reports, without having to recreate all over again.
Build your own reports by filtering by campaigns, offices, products, queues, etc.
Use our pre-built reports to easily get statistics about your contact lists, agents or channels.
Customize your dashboard with a large set of pre-defined widgets and real-time stats.
Record entire calls or just the voice receipt.
Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.
Use predefined short keys or create your own shortcuts to easily access information or set call results.
Never miss a call back again. In LeadDesk you can automatically add call backs after each call.
Display customer interactions, information and comments in the agent or admin menu.
Organize, Search and Label your contacts with custom tags
Edit the contact card with our customizable fields.
Easily configure and edit your business hours to suite your needs.
Let your agents make and view notes about your prospects.
Choose from pre-set call ending reasons or create your own.
Build your own queues and messages.
Make sure the customer gets a hold of someone, by forwarding your calls when agents are busy.
Integrate your CRM with LeadDesk to access customer information, before you answer the call.
With our flexible ring groups, you can easily ring several agents at one time, or in a specific order.
Use any of the pre-set call ending reasons, or create your own.
Forward your calls to mobile, to make sure a call never goes unanswered.
Increase your caller satisfaction and first-call-resolution, by matching the caller to the agent with the required skill set.
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.
Easily route your call to the right agent with our flexible IVR.