Serve all your customers. Not just some.
Solve up to 90% of customer inquiries automatically with AI Chatbots. Eliminate frequently asked questions from your support queue and deliver faster, specialised service to customers.
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"Powered by generative AI, our LeadDesk chatbot handles up to 97% of inquiries, helping streamline our customer interactions. With easier training, effortless maintenance, and smarter automation, it takes customer service to the next level."
Smarter Customer Service with AI Chatbots
Multiply productivity
Save up to 330 hours each month in customer service. Give your agents time to resolve challenging customer situations and improve customer experience.
Slash queue length
Shrink first response and resolution times. Eliminate up to 65% of customer wait time in live chat.
Serve 3x more customers
Chatbots provide 24/7 support with instant response times. Give more customers more answers, all day, every day.
Happier agents
Cut down tedious repetitive interactions and empower your agents with more meaningful work.
Transfer to live agent when needed
Agents can pick up the customer conversation where the chatbot left with all conversation information on the screen. Plus, agents can see all historical customer interactions to provide even more personalized support.
Smart AI knows what you mean, even misspelled
Powered by a custom AI that utilizes NLP and NLU to understand customer intent. The chatbot suggests questions to learn answers to in the chatbot studio, and understands synonyms and related phrases out-of-the-box.
Speak Your Customer’s Language
Talk to your customer in almost any language. Give them true multilingual support with powerful intent recognition and answer generation using LeadDesk’s LLM chatbot feature.
LeadDesk customers typically see returns on their AI chatbot investment in as little as 1 month.
Get a Chatbot ROI ForecastPerform actions like subscription updates automatically
Robotic process automation means the AI chatbot can connect to your other systems, like inventory, delivery data or CRM, and perform actions based on the conversation. Customers can complete common tasks, like delivery updates, without agent assistance.
Zero technical skills required
Build your first chatbot after a 2-hour training session. Customer service agents can maintain the chatbot knowledge using the simple chatbot studio interface. You don’t need an IT department to maintain the chatbot – all technical work is done by LeadDesk engineers.
Helping Customer Service Teams around Europe
Teollisuusliitto streamlined member support with LeadDesk’s chatbot, improving efficiency.
Learn how Sportsklubben Brann reduced manual support hours while simultaneously boosting customer satisfaction by implementing AI chatbots.
Nordisk Film Cinemas reduced agent load across all channels by 22% thanks to AI Chatbots from LeadDesk.
Learn how a Finnish media conglomerate autoomates 86% of customer service with LeadDesk’s chatbot and gives customers power to manage their subscriptions automatically 24/7.
A story of how Göteborg Energi automated over 60% of all customer inquiries and made customer service more efficient with LeadDesk’s chatbot.
Varma’s chatbot deflects 85% of chat conversations from humans and increases chat opening hours by 400% without affecting the quality of customer service.
"The chatbot has been a game-changer. We’ve seen a huge drop in basic inquiries, and our response times have improved significantly."
