AI Chatbot

Serve all your customers. Not just some.

Finally, an AI Chatbot that is smart and simple to use. LeadDesk Chatbots solve up to 90% of customer inquiries automatically. Save time and resources while making your customers and agents happier.

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100% Integrated into LeadDesk

Give 24/7 real-time support for your customers with LeadDesk AI chatbot. Deflect common questions and tasks away from your agents so they can focus on complex tasks. The LeadDesk integrated chatbot works seamlessly with agents, channels and workflows.

Why chatbot?

Multiply productivity

Save up to 330 hours each month in customer service. Give your agents time to resolve challenging customer situations and improve customer experience.

Slash queue length

Shrink first response and resolution times. Eliminate up to 65% of customer wait time in live chat.

Serve 3x more customers

Chatbots provide 24/7 support with instant response times. Give more customers more answers, all day, every day.

Happier agents

Cut off tedious repetitive interactions and empower your agents with more meaningful work.

The omnichannel customer service experience

Deploy an AI chatbot to help your agents with messages from LeadDesk customer service solution’s channels.

Transfer from chatbots to agents is instant and smooth as the previous discussions are shown in the agent view alongside all the other channels. Agents can take up naturally where the chatbot left off, in the best-suited channel.

Add a chatbot anywhere on your CS flows to route messages from queues to the bot and back.

Read more about the customer service channels

Convert your website visitors to sales leads

LeadDesk’s lead generation bot collects contact requests from your website visitors, bringing them straight into your contact lists in LeadDesk. Forget contact forms, chatbots convert 4x higher than traditional lead generation tools.

Automatically qualify leads at scale, saving time for your sales team to do what they do best—close.

On top of the native integration to LeadDesk, the bot has various ready integrations and an OpenAPI.

Zero technical skills required

Your existing customer service team can train and deploy your chatbot with LeadDesk’s intuitive and easy-to-use platform.

Build your first AI chatbot after a short 2-hour training with LeadDesk’s chatbot experts.

Everything technical is handled by LeadDesk engineers, so you don’t need IT to maintain your chatbot.

Powerful AI

LeadDesk Chatbots are powered by a custom AI that uses NLP and NLU to understand your customer’s intent.

Give customers conversations tailored to their needs. Point them to the right page, show charts, share helpful videos.

AI Chatbots do what the customer wants with robotic process automation. Subscription management, stock checking, all done in a simple conversation.

 

(Almost) Instant ROI

LeadDesk users start seeing returns on AI chatbot investments within 2-3 months.

Get your personalised ROI forecast by booking a demo with us!

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LeadDesk Chatbots in Numbers

24/7 Availability
in customer service
330 Hours saved
per month
65% Shorter
customer wait times

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