The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Developer environments enable profound customisation of CCaaS systems 

Learn more about the importance of developer environments and see how you can customise the LeadDesk CCaaS system to your needs.

Cloud Contact Center Software
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Juan – Key Account Manager

Juan grew his market in Spain from zero and cemented LeadDesk’s position in the Spanish market. Learn why he loves working here.

Career Stories
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Link CCaaS with Workforce Engagement Management to improve customer service performance

See how a good workforce engagement management software increases efficiency and employee satisfaction.

Agent Experience Cloud Contact Center Software
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Virtual Customer Assistant as a Critical Capability in CCaaS – Serve more customers in less time with the help of virtual agents

See how virtual customer assistants help customer service centers offer more effective service.

AI Chatbots Cloud Contact Center Software
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Contact center dialer modes

Your complete guide to Dialer Modes, with full explanations of why, when, and where to use each one to boost agent efficiency and sales. Learn all the differences, pros, and cons in this extensive article.

Cloud Contact Center Software Outbound Sales
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Agent Experience – How can CCaaS systems improve agents’ well-being and performance?

Learn how agent experience can be enhanced by a fast and high-performing CCaaS solution.

Agent Experience Cloud Contact Center Software
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Saija – VP of Business

Saija has gone from Customer Success Manager to VP of Business at LeadDesk. Learn why she loves working here.

Career Stories
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Telephony-Centric Offer as a Critical Capability in CCaaS

See how a high-quality CCaaS solution helps achieve call center efficiency.

Cloud Contact Center Software
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Critical Capabilities of a CCaaS Solution: Data Center Design

High-performing, resilient, and scalable data center design is important for modern CCaas software.

Cloud Contact Center Software
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Customer Experience as a Critical Capability in CCaaS

An efficient CCaaS system is a key resource in providing a great customer experience.

Cloud Contact Center Software Omnichannel Customer Service
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Customer Engagement Center – Cloud-Based Omnichannel Solutions Promote Stronger Customer Experience

See how a cloud-based omnichannel CCaaS solution promotes a better customer experience

Cloud Contact Center Software Omnichannel Customer Service
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Agile Contact Center – Increased flexibility in contact centers with CCaaS

See how a cloud-based omnichannel CCaaS solution increases flexibility in contact centers

Cloud Contact Center Software
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