The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Critical Capabilities of a CCaaS Solution: Data Center Design

High-performing, resilient, and scalable data center design is important for modern CCaas software.

Cloud Contact Center Software
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Customer Experience as a Critical Capability in CCaaS

An efficient CCaaS system is a key resource in providing a great customer experience.

Cloud Contact Center Software Omnichannel Customer Service
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Customer Engagement Center – Cloud-Based Omnichannel Solutions Promote Stronger Customer Experience

See how a cloud-based omnichannel CCaaS solution promotes a better customer experience

Cloud Contact Center Software Omnichannel Customer Service
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Agile Contact Center – Increased flexibility in contact centers with CCaaS

See how a cloud-based omnichannel CCaaS solution increases flexibility in contact centers

Cloud Contact Center Software
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CCaaS Solution for Global Contact Center

See how LeadDesk’s cloud-based solution enables the function of a global contact center.

Cloud Contact Center Software
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How a cloud-based omnichannel CCaaS solution enables efficient digital customer service

See how digital customer service benefits from a cloud-based omnichannel Contact Center as a Service (CCaaS) solution.

Agent Experience Cloud Contact Center Software
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What is a Chatbot?

A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.

Chatbots Customer Experience
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Our order confirmation solutions for Outbound sales—which one to choose?

In some countries, phone sales regulations require that orders made from an outbound call must be confirmed in an additional channel. Read what kind of tools we offer for confirming orders and which one would be a best fit for your company.

Call Center Compliance Outbound Sales
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High volume call center

See how a high volume call center benefits from replacing a legacy platform with a Contact Center as a Service ((CCaaS) solution.

Cloud Contact Center Software
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Call center manager job description – Consider these 5 qualities when hiring

Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.

Call Center Best Practice Call Center Tips
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4 Ways to Improve Customer Service by Combining Omnichannel and AI

Availability and automation are essential for today’s customer service. Stay competitive with concrete tips for Omnichannel and AI chatbots.

Chatbots Customer Experience
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How to do call center gamification effectively

Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.

Gamification
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