The LeadDesk Blog
LeadDesk’s cloud contact center software blogs for everything you need to know to take your sales efficiency and agent experience to the next level
Are chatbots all they’re cracked up to be? Read on to see how chatbots directly effect customer service outcomes.
AI Transcriber converts call recordings into precise, searchable transcriptions, helping organizations streamline workflows and enhance productivity. By reducing call review times by 40%, it enables faster follow-ups and smarter decision-making. Pair it with the optional AI Call Summariser for concise, tailored summaries and even greater efficiency.
The EU’s AI Act is rapidly coming into effect, promising hefty penalties for non-compliance. Learn how your business is affected by the AI Act and how LeadDesk helps reduce the risks in customer communication.
Cryptocurrencies and blockchain technology are reshaping industries by prioritizing speed, transparency, and trust. These principles are not just revolutionizing finance but also setting new standards for customer service. Learn how your business can adapt to meet modern customer expectations and stay competitive in a rapidly evolving digital economy.
Discover Analyst AI – get instant, custom reports for customer service and sales. No more slow, manual work. Just quick access to the data you need for smarter decisions, no technical skills needed.
Discover key strategies for effective helpdesk management. Learn vital differences between helpdesks and service desks, and the best practices for seamless omnichannel communication.
Discover how call centers boost business growth, customer satisfaction, and efficiency through omnichannel support, automation, and AI solutions.
AI Dialers improve call center efficiency by reducing dropped calls and boosting connected calls by up to 51%. They predict agent availability and adjust automatically, helping teams work more effectively.
Discover the benefits and drawbacks of outsourcing your call center. Learn how to reduce costs, streamline operations, and improve service quality while considering if it’s the right move for your business.
Discover how AI boosts contact center efficiency and satisfaction! Enhance quality assurance and speed up response times with automated call transcriptions, interaction summaries, sentiment analysis, and personalised sales.
Learn more about how The NIS2 Directive enhances EU cybersecurity with stricter requirements and mandatory incident reporting.
This is part of a series about the various projects LeadDesk’s professional consulting service (PCS) team undertake to build custom functionalities and extensions to our contact center software. Some projects are custom-built for single customers and stay that way, while others are adapted later on for more widespread use (LeadApps).