The LeadDesk Blog
LeadDesk’s cloud contact center software blogs for everything you need to know to take your sales efficiency and agent experience to the next level
Discover key strategies for effective helpdesk management. Learn vital differences between helpdesks and service desks, and the best practices for seamless omnichannel communication.
Discover how call centers boost business growth, customer satisfaction, and efficiency through omnichannel support, automation, and AI solutions.
AI Dialers improve call center efficiency by reducing dropped calls and boosting connected calls by up to 51%. They predict agent availability and adjust automatically, helping teams work more effectively.
Discover the benefits and drawbacks of outsourcing your call center. Learn how to reduce costs, streamline operations, and improve service quality while considering if it’s the right move for your business.
Discover how AI boosts contact center efficiency and satisfaction! Enhance quality assurance and speed up response times with automated call transcriptions, interaction summaries, sentiment analysis, and personalised sales.
Learn more about how The NIS2 Directive enhances EU cybersecurity with stricter requirements and mandatory incident reporting.
This is part of a series about the various projects LeadDesk’s professional consulting service (PCS) team undertake to build custom functionalities and extensions to our contact center software. Some projects are custom-built for single customers and stay that way, while others are adapted later on for more widespread use (LeadApps).
Using VoIP for calls improves the flexibility, reliability, and cost-effectiveness of your contact center operations. Learn more about VoIP and its benefits.
A comprehensive guide to picking the ideal CCaaS partner for smoother customer service operations in your contact center.
To be accredited for the certification, LeadDesk needs to prove that we meet certain specified security and documentation standards.
Learn how to use AI in your contact center to serve customers faster, and still make them feel valued.
See why a high-functioning CCaaS solution needs a flexible, omnichannel customer administration portal.
