The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Learn more about the importance of developer environments and see how you can customise the LeadDesk CCaaS system to your needs.
Juan grew his market in Spain from zero and cemented LeadDesk’s position in the Spanish market. Learn why he loves working here.
See how a good workforce engagement management software increases efficiency and employee satisfaction.
See how virtual customer assistants help customer service centers offer more effective service.
Your complete guide to Dialer Modes, with full explanations of why, when, and where to use each one to boost agent efficiency and sales. Learn all the differences, pros, and cons in this extensive article.
Learn how agent experience can be enhanced by a fast and high-performing CCaaS solution.
Saija has gone from Customer Success Manager to VP of Business at LeadDesk. Learn why she loves working here.
See how a high-quality CCaaS solution helps achieve call center efficiency.
High-performing, resilient, and scalable data center design is important for modern CCaas software.
An efficient CCaaS system is a key resource in providing a great customer experience.
See how a cloud-based omnichannel CCaaS solution promotes a better customer experience
See how a cloud-based omnichannel CCaaS solution increases flexibility in contact centers