The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
To be accredited for the certification, LeadDesk needs to prove that we meet certain specified security and documentation standards.
Learn how to use AI in your contact center to serve customers faster, and still make them feel valued.
See why a high-functioning CCaaS solution needs a flexible, omnichannel customer administration portal.
See how partnerships and ecosystems can help you adopt a modern CCaaS system.
Learn more about the importance of developer environments and see how you can customise the LeadDesk CCaaS system to your needs.
Juan grew his market in Spain from zero and cemented LeadDesk’s position in the Spanish market. Learn why he loves working here.
See how a good workforce engagement management software increases efficiency and employee satisfaction.
See how virtual customer assistants help customer service centers offer more effective service.
Your complete guide to Dialer Modes, with full explanations of why, when, and where to use each one to boost agent efficiency and sales. Learn all the differences, pros, and cons in this extensive article.
Learn how agent experience can be enhanced by a fast and high-performing CCaaS solution.
Saija has gone from Customer Success Manager to VP of Business at LeadDesk. Learn why she loves working here.
See how a high-quality CCaaS solution helps achieve call center efficiency.