The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Learn more about how The NIS2 Directive enhances EU cybersecurity with stricter requirements and mandatory incident reporting.
This is part of a series about the various projects LeadDesk’s professional consulting service (PCS) team undertake to build custom functionalities and extensions to our contact center software. Some projects are custom-built for single customers and stay that way, while others are adapted later on for more widespread use (LeadApps).
Using VoIP for calls improves the flexibility, reliability, and cost-effectiveness of your contact center operations. Learn more about VoIP and its benefits.
A comprehensive guide to picking the ideal CCaaS partner for smoother customer service operations in your contact center.
To be accredited for the certification, LeadDesk needs to prove that we meet certain specified security and documentation standards.
Learn how to use AI in your contact center to serve customers faster, and still make them feel valued.
See why a high-functioning CCaaS solution needs a flexible, omnichannel customer administration portal.
See how partnerships and ecosystems can help you adopt a modern CCaaS system.
Learn more about the importance of developer environments and see how you can customise the LeadDesk CCaaS system to your needs.
Juan grew his market in Spain from zero and cemented LeadDesk’s position in the Spanish market. Learn why he loves working here.
See how a good workforce engagement management software increases efficiency and employee satisfaction.
See how virtual customer assistants help customer service centers offer more effective service.
