The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Acquiring the ISO 27001 certificate – and what it means to our customers

To be accredited for the certification, LeadDesk needs to prove that we meet certain specified security and documentation standards.

Call Center Compliance Cloud Contact Center Software
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Artificial Intelligence in Contact Centers: How to Use it (And Why)

Learn how to use AI in your contact center to serve customers faster, and still make them feel valued.

AI Chatbots Cloud Contact Center Software
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Customer administration portal in a CCaaS solution

See why a high-functioning CCaaS solution needs a flexible, omnichannel customer administration portal.

Cloud Contact Center Software
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Partnership and ecosystems

See how partnerships and ecosystems can help you adopt a modern CCaaS system.

Cloud Contact Center Software
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Developer environments enable profound customisation of CCaaS systems 

Learn more about the importance of developer environments and see how you can customise the LeadDesk CCaaS system to your needs.

Cloud Contact Center Software
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Juan – Key Account Manager

Juan grew his market in Spain from zero and cemented LeadDesk’s position in the Spanish market. Learn why he loves working here.

Career Stories
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Link CCaaS with Workforce Engagement Management to improve customer service performance

See how a good workforce engagement management software increases efficiency and employee satisfaction.

Agent Experience Cloud Contact Center Software
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Virtual Customer Assistant as a Critical Capability in CCaaS – Serve more customers in less time with the help of virtual agents

See how virtual customer assistants help customer service centers offer more effective service.

AI Chatbots Cloud Contact Center Software
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Contact center dialer modes

Your complete guide to Dialer Modes, with full explanations of why, when, and where to use each one to boost agent efficiency and sales. Learn all the differences, pros, and cons in this extensive article.

Cloud Contact Center Software Outbound Sales
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Agent Experience – How can CCaaS systems improve agents’ well-being and performance?

Learn how agent experience can be enhanced by a fast and high-performing CCaaS solution.

Agent Experience Cloud Contact Center Software
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Saija – VP of Business

Saija has gone from Customer Success Manager to VP of Business at LeadDesk. Learn why she loves working here.

Career Stories
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Telephony-Centric Offer as a Critical Capability in CCaaS

See how a high-quality CCaaS solution helps achieve call center efficiency.

Cloud Contact Center Software
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