The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
High-performing, resilient, and scalable data center design is important for modern CCaas software.
An efficient CCaaS system is a key resource in providing a great customer experience.
See how a cloud-based omnichannel CCaaS solution promotes a better customer experience
See how a cloud-based omnichannel CCaaS solution increases flexibility in contact centers
See how LeadDesk’s cloud-based solution enables the function of a global contact center.
See how digital customer service benefits from a cloud-based omnichannel Contact Center as a Service (CCaaS) solution.
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
In some countries, phone sales regulations require that orders made from an outbound call must be confirmed in an additional channel. Read what kind of tools we offer for confirming orders and which one would be a best fit for your company.
See how a high volume call center benefits from replacing a legacy platform with a Contact Center as a Service ((CCaaS) solution.
Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.
Availability and automation are essential for today’s customer service. Stay competitive with concrete tips for Omnichannel and AI chatbots.
Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.