El blog de software de centro de contacto en la nube de LeadDesk contiene todo lo que necesita saber para llevar sus ventas, servicio al cliente, eficiencia y experiencia de agente al siguiente nivel.Más para leer en inglés
Un contact center virtual tiene muchas cosas en común con cualquier otro contact center, con una diferencia significativa: los agentes del contact center no necesitan estar ubicados en una oficina central. Dado que los agentes utilizan una solución de contact center virtual para conectarse, pueden trabajar desde cualquier lugar. En esta publicación de blog, aprenderá cómo puede usar una solución de contact center virtual para mejorar de forma positiva su negocio.
Ya que varias empresas están cambiando sus políticas y miran cada vez mas hacia el teletrabajo por la situación actual, hemos redactado este breve articulo sobre el uso optimo de LeadDesk desde casa.
Self-service is a growing trend driven by both consumer behavior and cost-savings. The relationship between customer service and customer support will strengthen. We will also see the rise of new, highly focused contact centers with expertise to handle demanding cases.
The smart speaker market has been growing by an average of 40% each year. There are more than two million active podcasts. Audiobooks already generate more than a billion in revenue each year. Clubhouse is the hottest social media right now and practically everyone is walking around with headphones over their ears.
2020 suddenly saw millions of people begin working from home full-time. Immediate impacts of the shift were a transition to cloud services. Even as people slowly return to their offices, permanent changes that impact contact centers will remain.
Conversational customer dialogue signifies a shift away from managing customer experience as tickets towards authentic, channel agnostic conversations with customers. This strategy calls for the cooperation of all channels and touch points to the benefit of the customer.
Artificial intelligence, or AI, is the simulation of human intelligence by machines. AI in the contact center industry is entering a post-hype era, where we are finally seeing real-life examples of the benefits, especially in quality assurance.
According to our survey, agent experience and performance are the biggest business challenges for nearly 50% of the respondents. How can the agent experience be improved?
An IVR or Interactive Voice Response system is used in customer service to learn about the callers and direct the call to the right department or agent. An IVR interface or an IVR software is the tool used in practice to create the IVR. This blogpost shows you how to easily create effective IVRs.
LeadDesk are proud representatives of the KSindeks together with the arrangers of the event Tekna and Kantar. We believe it is important to promote good customer service in Norway especially in the challenging year that has been. Last year our customer Sparebank1 SR-Bank was the well-deserved winner of the Best Customer Service in the industry category of banking.