Un contact center virtual tiene muchas cosas en común con cualquier otro contact center, con una diferencia significativa: los agentes del contact center no necesitan estar ubicados en una oficina central. Dado que los agentes utilizan una solución de contact center virtual para conectarse, pueden trabajar desde cualquier lugar. En esta publicación de blog, aprenderá cómo puede usar una solución de contact center virtual para mejorar de forma positiva su negocio.

Ya que varias empresas están cambiando sus políticas y miran cada vez mas hacia el teletrabajo por la situación actual, hemos redactado este breve articulo sobre el uso optimo de LeadDesk desde casa.

To compete as a modern contact center or customer service, it’s not enough to provide service through phones and emails. Thus companies have kept adding new channels to keep up with customer demands. However, by adding channels, companies continue to add complexity to their systems. This has resulted in new headaches; more work for agents and a disconnected experience as customers need to repeat themselves across channels.

Thought ACD is enough for contact centers? Read how integrating all contact channels and agent distribution into an omnichannel software is the key to success.

Call centers are easier to establish than ever before thanks to cloud-based call center software. However, many starting entrepreneurs fail to see the critical points that make or break your start-up. To ensure you don’t fall in the same missteps, we outline the most important aspects for you to succeed.

Looking to close deals cost-efficiently? Take a look at our blog on the 6 vital outbound metrics that turn your contact center into a gold mine.

Wondering how to save money while improving customer satisfaction? Read our blog on the top 5 inbound contact center metrics and take the first steps.

Contact centers today rely more and more on data to understand and manage their operations and the performance of their agents. A modern-day call center software provides you with an ever growing number of indicators that can be the decisive factor between success and failure.

Looking to improve the overall performance of your contact center? Find out how quality assurance can strengthen your operation from details to strategy.

Ever wondered what speech-to-text is, how it works, how it can be used in contact centers, and what the implications will be in the long run? Check out this blogpost to gain all insights.